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2018-08-07 Services and Organisation Committee Agenda
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SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 7 AUGUST 2018
Page 162 of 165
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 7 AUGUST 2018
OUR CUSTOMERS
Measure Measure
Number of requests received x month % of requests completed within target date x month
Purpose Purpose
Level of customer demand & whether service levels appropriate Indicator of whether service levels are satisfactory
2250 100%
2000 ————
1750 —_-)-i— r 80% =
1500 | ee Pv a ees
ee AD ie oh MO won id I
oof ee eee i A if
750 = 40% iu
“0 Pee
500 =
0 20%
July Aug Sept Oct Nov Dec Jan Feb March April May June | 7 7 j | | 7 il 7 |
0%
@ All others @ Local Laws u@ Parks July Aug Sept Oct Nov Dec Jan Feb March April May June
@ Waste Management ® Works Operations @ Environmental Health
Comment Comment
Categories show the 'Work Groups’ that on average receive the highest number of
requests each month.
Measure Measure
Average seconds of wait time in phone queue % of planning applications decided within statutory timeframe
Purpose Purpose
Service timeliness / capacity to respond Service timeliness
~ lh Jo
80% a
° ; Jn) on
% 60%
— \_ 40% L.
0 0%
ss oo © Ss April May June
, ” & “ & s * ee ef ¥ » =@MCU mReconfiguration wOp Works mOp Works (Veg) sDBW mg RAP wTotal
S)
Comment
2015/16 data is shown by dotted purple line. 2016/17 data is shown by black line
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