Delegated Report - Code - Planning MCU23 0015 [As Published]

               14.    A code of conduct must be developed and provided to all users and occupants of the short
                      term accommodation, including any website or social media used to promote the use of the
                      premises for short term accommodation.
                      The code of conduct must advise all users of the premises:
                      a.      That the use of the premises must not:
                                   i.    detrimentally affect the residential amenity (including but not limited to noise,
                                         overlooking, light spill or odour) enjoyed by residents in the vicinity of the
                                         premises; or
                                   ii.   cause a nuisance (including a noise nuisance);
                                   iii. display unacceptable behavior including:
                                         a.   loud aggressive behaviour;
                                         b.   yelling, screaming, arguing; or
                                         c.   excessively loud cheering, clapping and singing.
                                   iv. create a level of noise above the acceptable levels described by Queensland
                                       Government legislation for environmental protection (noise).
                      b.      That a user of the premises must not sleep or camp on the premises in a tent, caravan,
                              campervan or similar facility.
                      c.      That each vehicle used by a user of the premises must:
                              i.         be stored in a manner that does not cause a nuisance or inconvenience to
                                         adjoining premises; and
                              ii.        be parked within the parking facilities at the premises where provided.
                      d.      That each user of the premises must store general waste (including the separation of
                              recyclable waste) produced as a result of the ordinary use or occupation of the
                              premises in a waste container.
                      e.      That each user of the premises must ensure that the premises, including the grounds
                              of the premises, are kept in a safe and tidy condition.
                      f.      That pets occupying the premises must be managed and not cause a nuisance
                              (including a noise nuisance).
                      g.      The nature and extent of the approved use as detailed in conditions numbers 5 to 8 of
                              this development approval.
               15.    The Code of Conduct must be displayed in a prominent location at the premises so that it
                      can be viewed by guests.
                      Complaints Management
               16.    The contact person must maintain a record of all complaints received, identifying how each
                      complaint has been resolved or addressed within a reasonable time.
               17.    The contact person must respond to all complaints within 30 minutes of notification of a
                      complaint.
               18.    The contact person, must keep and maintain a register of the use of the premises for short
                      stay letting or home hosted accommodation, and record in the register, each of the following:
                      a.      on each occasion on which the premises are used, or occupied, for short stay letting
                              or home hosted accommodation on a commercial basis:
                              i.         the number of adults who are users of the premises; and
                              ii.        the number of minors, an individual who is under 18, who are users of the
                                         premises.


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Document Set ID: 22409500
Version: 8, Version Date: 14/07/2023