2019-08-06 Services & Organisation Committee Agenda

SERVICES & ORGANISATION COMMITTEE MEETING AGENDA                                  6 AUGUST 2019


     Personal leave was back to normal levels in the last quarter after higher levels in February
       and March.
     Our staff turnover rate is around the benchmark for other Councils. We are starting to see
       some retirements of staff as our older demographic nears retirement age.
Our Customers
     Over the last few years, the total number of customer requests received by Council has
       remained relatively high but it appears to have plateaued in recent months. Our Customer
       Service Manager instituted follow up reports to Managers to ensure that they action any
       outstanding customer requests.
     The average time to process planning applications is certainly variable. Additional
       resources have recently been added to our Development Assessment team to assist in that
       regard and we should see an improvement in these results in the next quarter.
Our Finances
     Our financial KPIs measure solvency, investment performance and outstanding rates. All
       of these KPIs continue to be on track.
     Council receives a financial performance report at the end of each month which provides a
       more detailed analysis of Council’s financial position. Council receives a detailed report on
       Capital Works progress every quarter with such report being on this round of meetings.
Our Systems and Processes
     The use of the App – Snap Send Solve continues to grow year on year with some recent
       promotion to encourage its use. We are one of the largest users of that App. The
       aspirational long term goal of 40% may be achievable although the level of growth has
       plateaued in recent months.

Previous Council Consideration
Quarterly reports are provided to Council outlining our progress with the Operational Plan.

Finance
The projects within the Operational Plan are reviewed and funded as part of Council’s annual
budget process.

Risks & Opportunities
A failure to achieve the outcomes set out in the Operational Plan would be problematic. In some
cases, projects may take longer than anticipated to achieve the best outcome.

Consultation
External Consultation - Community & Stakeholder
Nil.
Internal Consultation
The details of each of the Operational Plan activities have been provided by relevant
Departments.




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