2019-08-06 Services & Organisation Committee Agenda

SERVICES & ORGANISATION COMMITTEE MEETING AGENDA                                      6 AUGUST 2019


      Executive Team. The Council has also agreed in the 2019/20 budget process to provide
      additional resources to advance this project further.
The table below highlights some specific Operational Plan issues that may be of interest to
Council.

Initiatives                  Comment
Environment Strategy         The Environment Strategy and action plan has been adopted by Council
                             which is a significant milestone.
Yurol and Ringtail Forest    The Joint Transition Committee has met three times to manage the day-
Project                      to-day transition process. The first tranche of the transfer of State
                             Forest to National Park (approximately 340 ha) is now complete. This
                             project has also recently won a Queensland Award for Excellence in
                             Collaboration and is a finalist in the National Local Government Awards.
New Planning Scheme          The community consultation on the draft planning scheme was finalised
                             on 20 May 2019. Staff are now assessing approximately 900
                             submissions and a series of Council workshops to review community
                             feedback have been arranged.
Noosa Transport Strategy     Council adopted a series of actions to alleviate the transport congestion
                             over the Christmas and Easter periods. Those actions were
                             implemented successfully over those periods and the results were
                             recently reported to Council.
Asset Management Plans       The Stormwater Asset Management Plan and Council Buildings Asset
                             Management Plan have now been adopted which sees the completion of
                             asset management plans for all of the major asset classes.
Noosa North Shore            The tender has been awarded and on-site pre-start meetings conducted.
Campground                   The Campground has been closed to customers for the duration of the
                             project construction.
Bi-annual Community          This has been completed by Market Facts Qld of residents using the
Satisfaction Survey          same methodology as the 2017 survey. Results were reported to
                             Council in the June round of meetings with excellent overall results in
                             terms of services provided by Council.
Review of Community          This review is well underway and being managed by the
Engagement Strategy          Communications and Community Engagement Manager.

2.    KEY PERFORMANCE INDICATORS
As Council would be aware, KPIs were first developed for our organisation at the beginning of
2014/15. 30 management KPIs were developed and 16 of those KPIs are reported to Council on
a quarterly basis.
As far as the CEO is aware, we are one of the few Councils in Queensland to make this KPI
information available to the public via “non-confidential” reports. The KPIs are included in
Attachment 2.
The key issues arising from an assessment of the KPIs for the first quarter are as follows:
Our People
    In relation to Workplace Health and Safety, our insurance rate has peaked and is beginning
      to decline following improved performance. There is a normally a couple of years lag
      between an improvement in performance and a reduction in premiums. The 2018/19 rate
      was 1.807% (expressed as a percentage of payroll cost) but the 2019/20 rate is 1.773%.
      We should hopefully see a gradual reduction in coming years as our improved performance
      flows through to lower premiums.



                                                                                      Page 157 of 170