2019-08-06 Services & Organisation Committee Agenda

SERVICES & ORGANISATION COMMITTEE MEETING AGENDA   6 AUGUST 2019




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SERVICES & ORGANISATION COMMITTEE MEETING AGENDA                                                                 6 AUGUST 2019

   OPERATIONAL PLAN 2018-19 PROGRESS REPORT

    EXCELLENCE AS A COUNCIL

    No. Project                                                      Responsibility                          Update                                                                                Status
    1   Complete the review of service levels for key Council        Executive Officer                       All external services have been completed and reviewed by Councillors in          Completed    @
        services                                                                                             December as part of the pre budget considerations. All internal services, are
                                                                                                             now completed and were presented to Council in June as part of the
                                                                                                             2019/2020 budget.

    2   Continue the development of the Tewantin Administration      Director Executive Services             DDA compliance assessments have been completed. Safety and security         Behind Schedule    O
         Building Master Plan                                                                                improvements are being implemented. More detailed assessment of utilities is
                                                                                                             required and will continue through the remainder of the calendar year, prior to
                                                                                                             the Masterplan being prepared.
    3   Continue the transition to Technology One Ci Anywhere        Director Corporate Services             Procure to pay Ci Anywhere implementation finalised in early June 2019.             On track   @
         products                                                                                            Property and rating transformation project commenced and underway.
                                                                                                             Participation in development of new meetings management module with
                                                                                                             Technology One - with early adopter testing to commence July 2019.
    4   Continue to provide excellence in customer service           Director Executive Services             Online chats offered 596 interactions which is down on the previous quarters      Completed     QO
        through an increased number of online communication                                                  697 interactions to the contact centre. Online requests were also slighly down
        tools and channels                                                                                   at 31% in comparison to the previous 2 quarters 32% of all requests lodged
                                                                                                             with Council during this period.
    5    Undertake bi-annual Community Satisfaction Survey and       Director Executive Services             The survey undertaken by Market facts Qid. of 400 residents commenced on          Completed    Qo
         review performance outcomes                                                                         the 29 March 2019. A report containing the results of the survey was
                                                                                                             presented to Council in June.

    6    Review Council's Community Engagement Strategy and          Director Executive Services             Since the commencement of the new Communications and Community                      On track   Q
        operations                                                                                           Engagement Manager in December 2018, a project plan for the development
                                                                                                             of the strategy has been prepared and initial workshops with Councillors and
                                                                                                             the Executive Team has been conducted. Consultation with Managers was
                                                                                                             completed in June and a first draft is now with the review team prior to
                                                                                                             expected finalisation at the end of August.
    7   Commence the      Revenue   Diversification Project and      Director Corporate Services             Draft project plan and strategy developed discussed by Executive Team in    Behind Schedule    O
        strategic land review                                                                                April 2019. Internal working team established with initial meeting held - still to
                                                                                                             finalise strategy and project plan. Ongoing business plan development for
                                                                                                             Sunrise shops. Project dependant on internal resource availability.

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