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2019-08-06 Services & Organisation Committee Agenda
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SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 6 AUGUST 2019
Page 167 of 170
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 6 AUGUST 2019
OUR CUSTOMERS
Measure Measure
Number of requests received x month % of requests completed within target date x month
Purpose Purpose
Level of customer demand & whether service levels appropriate Indicator of whether service levels are satisfactory
2250 ———— SSS | 100% ——————————————— _ S
2000 $$ __
1750 + 80% +
1500 + — os Se f <e
= Freee eaeee wn
pen Se
of WSO eee ee 40%
oo POPs
250
5 | A | rt 20%
July Aug Sept Oct Nov Dec Jan Feb March April May June
8 Allothers = Local Laws & Parks 0% + T 7 r r r ’ r r Tenet T
@ Waste Management ® Works Operations ® Environmental Health uly; Aung Sept ‘Oct Nov’ Bec tan (FebeMfarch)Apal May) skine
Comment Comment
Categories show the 'Work Groups' that on average receive the highest number of
requests each month.
Measure Measure
Average seconds of "wait" time in phone queue % of planning applications decided within statutory timeframe
Purpose Purpose
Service timeliness / capacity to respond Service timeliness
120 100% ra
90
60%
a , 7
40% +
A \| | | | \| \| .
ot u y bs ba x b x bs bg i 0% + . r 1
SS) + S oe s is April May June
Sp ot oF wt & w A we yw yw ys = MCUs Reconfiguration Op Works » Op Works (Veg) = DBWa RAP & Total
‘Comment Comment
2016/17 data is shown by dotted purple line. 2017/18 data is shown by black line
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