2019-06-11 S&O Committee Agenda - Item 19 - Attachment 1 - Community Satisfaction Survey Noosa Shire Council 2019

                     Tables included in this Report only show results for the Total Sample. However, a
                     comprehensive printout of all analyses has been closely examined in compiling the
                     commentary.

                     Average ratings for Importance and Performance were calculated - from which Weighted
                     Performance Indicators were derived for each parameter being rated. These were then
                     combined to provide a Weighted Performance Index for each of the five Themes of Council
                     Responsibility and for Overall Performance on all 41 Areas as a whole.


                     Reliability of the Findings

                     The findings of the survey are obviously subject to Sampling Error. The maximum Probable Error
                     of our total sample is ±4.11% at the 90% level of confidence. Comparisons between categories
                     and subgroups are subject to varying error depending on respondent frequencies and the
                     relative percentages of respondents falling in different response codes.

                     This survey is not designed to deliver definitive findings for individual Council areas.

                     By continuing to use the basic survey instrument and reporting methodology over an extended
                     period of time, data accumulated in the form of ‘norms’ permit ever more accurate and reliable
                     benchmarks to be established.




                     Noosa Customer Satisfaction Survey 2019
                     MARKET FACTS (QLD) PTY LTD                      10



Document Set ID: 20874398
Version: 1, Version Date: 31/05/2019