2019-06-11 S&O Committee Agenda - Item 19 - Attachment 1 - Community Satisfaction Survey Noosa Shire Council 2019

                     Structured Sample Survey

                     Random telephone calls were made to resident households throughout the Shire, using the
                     Electronic White Pages. These calls identified 400 residents aged 18 years and over who
                     indicated that they were ‘interested in discussing local government issues and expressing an
                     opinion about them’ and who were prepared to participate in the survey.

                     In order to enrol the sample of 400 respondents a total of 5498 attempted and 2407 connected
                     telephone calls were made.

                     Of the people we initially actually spoke to 46 were insufficiently interested in local government
                     or were prevented by other constraints from participating but did answer the ratings question.

                     Briefing Material Supplied to Participants

                     After despatching preliminary prompt material to those people who had agreed to participate,
                     follow-up telephone interviews were conducted by appointment. The material sent included
                     the explanation of the ‘Themes of Council Responsibility’ set out on the previous pages, the
                     method of rating for Importance and Performance, and also described the methods of rating.
                     A copy of this questionnaire is included in the Appendix of this report.


                     Data Processing and Analysis

                     The data has not been weighted. As a matter of course the data, after input, was cleaned and
                     logic-checked to ensure error-free detailed tables. All percentages in the tabular output have
                     been rounded to one decimal point. Significance tests have been applied to identify those
                     differences in response among the various subgroups which were highly unlikely to have
                     occurred due to chance.

                     All responses were coded and computer-analysed by the standard breaks of:
                           Gender
                           Age Group
                           Household Situation
                           Neighbourhood
                           Home Ownership
                           Present Work Status

                     These breaks were established to enable the identification of significant differences in response
                     patterns among the various community sectors represented by the sub-samples. For all analysis
                     of these standard demographic breaks, and for the local issues tables, we have applied
                     significance tests to the differences between the sub-samples and the total sample. These
                     appear in the tables as:

                           +++         significantly greater than the sample result at the 99% level of confidence
                           ++          significantly greater than the sample result at the 95% level of confidence
                           +           significantly greater than the sample result at the 90% level of confidence
                           ---         significantly lower than the sample result at the 99% level of confidence
                           --          significantly lower than the sample result at the 95% level of confidence
                           -           significantly lower than the sample result at the 90% level of confidence


                     Noosa Customer Satisfaction Survey 2019
                     MARKET FACTS (QLD) PTY LTD                         9



Document Set ID: 20874398
Version: 1, Version Date: 31/05/2019