2019-06-11 S&O Committee Agenda - Item 19 - Attachment 1 - Community Satisfaction Survey Noosa Shire Council 2019

                     Comparison of Performance Indices

                     The following charts show comparison of the Total Performance Index (TPI) for Noosa 2019 and
                     2017 with LGAQ 2017. (This chart will be updated with Queensland wide and Provincial TPI’s
                     from the LGAQ 2019 State-wide survey when available).


                                                          Summary of Performance Indexes

                                                                                                                69.39%
                                                                                                                69.17%
                      OVERALL WEIGHTED PERFORMANCE INDEX                                                                  73.20%
                                                                                                                             74.59%

                                                                                                                 69.45%
                                                                                                                 69.40%
                                           Qualities of Council                                                                  76.03%
                                                                                                                                75.75%

                                                                                                        66.38%
                                                                                                       65.92%
                          Customer Services and Communications                                                            72.94%
                                                                                                                               75.41%

                                                                                                      65.65%
                                                                                                      65.75%
                                         Managing the Shire/City                                                      72.31%
                                                                                                                        73.25%

                                                                                                                      72.02%
                                                                                                                      72.13%
                                       Community Lifestyle Services                                                            75.17%
                                                                                                                                    77.66%

                                                                                                                   70.57%
                                                                                                                  69.93%
                                       Basic Services / Infrastructure                                            69.91%
                                                                                                                   70.42%

                                                                         56.00%     60.00%   64.00%    68.00%    72.00%     76.00%    80.00%

                                 LGAQ STATEWIDE [2017]             LGAQ Provincial [2017]             Noosa 2017          Noosa 2019


                     The chart above, shows the Noosa TPI (74.59%) for 2019 compared to TPI for the 5 key themes.
                     As can be seen from the chart above, in 2019 Noosa is well above overall average TPI in all 5
                     areas, compared to LGAQ 2017 State-wide and Provincial results. There are three stand out
                     themes:

                              Customer Service and Communication (75.41% for Noosa 2019 versus 65.92% and
                               66.38% for LGAQ 2017 Provincial and State-wide)
                              Community Lifestyle Services (77.6% for Noosa 2019 versus 72.02% and 72.13% for
                               LGAQ 2017 Provincial and State-wide)
                              Managing the Shire (73.25% for Noosa versus 65.75% and 65.65% % for LGAQ 2017
                               Provincial and State-wide)

                     In comparison to Noosa 2017, the results for 2019 have increased in all areas except ‘Qualities
                     of Council’, where the result is only just below the 2017 survey.

                     Noosa Customer Satisfaction Survey 2019
                     MARKET FACTS (QLD) PTY LTD                                   102



Document Set ID: 20874398
Version: 1, Version Date: 31/05/2019