2019-06-11 S&O Committee Agenda - Item 19 - Attachment 1 - Community Satisfaction Survey Noosa Shire Council 2019

                     Areas for Improvement

                     Market Facts believes that Corporate Planning and Continuous Improvement initiatives in
                     Noosa Shire Council should focus on and prioritise those areas of responsibility, which are more
                     important to residents and where Council is seen as being further away from fulfilling
                     expectations (performance ratings). The objective should be to ‘close those gaps’.

                     This can be done by closing the gap between actual Performance and what it would be if it
                     achieved the Optimum Score of ‘5’ (which is not the same as the Importance score)

                     These 12 Responsibility Areas have been selected on the basis that
                          their Importance rating is at least 3.96 (on the border-line of ‘4’= ‘Important’), and
                          their Performance is more than 1.5% below Average (where Average Total
                             Performance Index is 74.59%).

                     These 12 Responsibility Area for Noosa 2019 as compared with LGAQ 2017, are shown
                     graphically below.


                                                                 Areas for Improvement

                                        Drainage & Flood Mitigation                                                     70.30%
                                                                                                                          72.8%


                                                     Town Planning                                                  67.70%
                                                                                                                         72.7%


                                          Consulting the community                                           61.80%
                                                                                                                         72.2%


                                       Responding to the Community                                           61%
                                                                                                                         71.8%


                                                    Building Control                                                 68.10%
                                                                                                                        71.3%


                                                 Road Construction                                                   67.90%
                                                                                                                        70.9%


                                       Footpaths, Kerbing, Guttering                                                67%
                                                                                                                      69.6%


                                                 Road Maintenance                                                  65.60%
                                                                                                                       69.5%


                                                Traffic Management                                                   68%
                                                                                                                     68.0%


                       Economic Development/Local Employment                                                  62.10%
                                                                                                                  66.6%


                                                    Public Transport                                           63.70%
                                                                                                                65.1%


                                                   Parking Facilities                                          62.90%
                                                                                                            59.6%


                                                                    0.0%   10.0% 20.0% 30.0% 40.0% 50.0% 60.0% 70.0% 80.0%

                                                                        LGAQ 2017   Noosa 2019




                     Noosa Customer Satisfaction Survey 2019
                     MARKET FACTS (QLD) PTY LTD                              103



Document Set ID: 20874398
Version: 1, Version Date: 31/05/2019