2019-06-11 S&O Committee Agenda - Item 19 - Attachment 1 - Community Satisfaction Survey Noosa Shire Council 2019

                     Areas of Average Performance

                     There are only 12 Responsibility Areas (out of the total of 41) on which Council has received an
                     average score which is defined as having:
                          an Importance rating of at least 3.96 (on the border-line of ‘4’= ‘Important’), and
                          Performance not more than 1.5% below or above Average (where Average
                             Performance 74.59% - the (calculated) Average Total Performance Index).

                     These 12 Responsibility Area for Noosa 2019 as compared with LGAQ 2017, are shown
                     graphically below.


                                                                    Average Performers

                                       Community Development                                                           69.90%
                                                                                                                                             75.7%


                                         Environmental Controls                                                68.10%
                                                                                                                                             75.6%


                                          Financial Management                                    64.60%
                                                                                                                                            75.4%


                                       Informing the Community                                             66.60%
                                                                                                                                           75.2%


                       Evironment Protection & Conservation                                                66.60%
                                                                                                                                         74.6%


                                       Quality of Elected Council                                                   68.70%
                                                                                                                                         74.4%


                                              Community Health                                                                  72.30%
                                                                                                                                         74.3%


                            Qualitiy of Councillor(s) Dealt with                                             67.40%
                                                                                                                                     74.1%


                              Human Resources Management                                                    67.00%
                                                                                                                                     74.0%


                            Managerial & Supervisory Officers                                               67.20%
                                                                                                                                    73.6%


                                                 Revenue-raising                               63.70%
                                                                                                                                   73.4%


                             Providing Leadership & Advocacy                                     64.40%
                                                                                                                                  73.2%

                                                                    56.0% 58.0% 60.0% 62.0% 64.0% 66.0% 68.0% 70.0% 72.0% 74.0% 76.0% 78.0%

                                                                       LGAQ 2017         Noosa 2019




                     Noosa Customer Satisfaction Survey 2019
                     MARKET FACTS (QLD) PTY LTD                                    105



Document Set ID: 20874398
Version: 1, Version Date: 31/05/2019