2019-06-11 S&O Committee Agenda - Item 19 - Attachment 1 - Community Satisfaction Survey Noosa Shire Council 2019

                     Areas Rated as Being ‘High’ on Performance

                     There are 11 Responsibility Areas (out of the total of 41) on which Council performed best in
                     relation to their judged importance.

                     In this case, ‘best’ is defined as having an Importance rating of at least 3.96, and Performance
                     more than 1.5% above Average (74.59%). This list does not include all the Areas where the
                     “gaps are smallest”, as most of these do not have an Importance score above ‘4’ (the border-
                     line between ‘Important’ and ‘Nice to Have’).

                     These 11 Responsibility Area for Noosa 2019 as compared with LGAQ 2017, are shown
                     graphically below.



                                                                       High Performers

                                                                                                                         80%
                              Libraries & other Information Access                                                             84.9%

                                                                                                                        78.40%
                                               Waste Management                                                            81.5%

                                                                                                                  73.20%
                                                  Customer Service                                                      81.0%

                                                                                                             66.40%
                                          Development of Tourism                                                         79.5%


                                             Disaster Management                                                         79.4%

                                                                                                                71.60%
                                               Information services                                                   79.2%

                                                                                                                 72.80%
                       Quality & Performance of Outdoor Workers                                                       78.4%

                                                                                                                71.40%
                             Quality & Performance of Indoor Staff                                                   78.4%

                                                                                                                 72.10%
                                                 Community Safety                                                     78.1%

                                                                                                                70.30%
                                               Community Services                                                    77.1%

                                                                                                                      75%
                                                 Shopping Facilities                                                   76.9%


                                                                   0.0% 10.0% 20.0% 30.0% 40.0% 50.0% 60.0% 70.0% 80.0% 90.0%

                                                                       LGAQ 2017   Noosa 2019




                     Noosa Customer Satisfaction Survey 2019
                     MARKET FACTS (QLD) PTY LTD                              104



Document Set ID: 20874398
Version: 1, Version Date: 31/05/2019