2019-06-11 S&O Committee Agenda - Item 19 - Attachment 1 - Community Satisfaction Survey Noosa Shire Council 2019

                     The High Priority Areas

                     The Responsibility Areas, that have the largest ‘gaps’ between their scores for Performance and
                     their scores for Importance, also appear near the top of the Importance ranking and at the
                     bottom of the Performance ranking.

                     These are the Areas where residents are expressing high levels of dissatisfaction with
                     Performance levels and are awarding strong ‘should try harder’ scores.

                     Performance Improvement Targets

                     The chart overleaf shows a list of targets for improvement where elements have performance
                     ratings 1.5% or more below the average performance assessment of 74.59%, but which also
                     have relatively high (=/>4) levels of importance. There are others close to the cut-off not shown
                     in this figure, although these are noted in the detailed findings.



                                            Performance Improvement Targets
                       OVERALL WEIGHTED PERFORMANCE INDEX                                                             74.59%

                                        Drainage & Flood Mitigation                                                 72.8%

                                                     Town Planning                                                  72.7%

                                          Consulting the community                                                  72.2%

                                       Responding to the Community                                                  71.8%

                                                    Building Control                                                71.3%

                                                 Road Construction                                                 70.9%

                                       Footpaths, Kerbing, Guttering                                              69.6%

                                                 Road Maintenance                                                 69.5%

                                                Traffic Management                                                68.0%

                        Economic Development/Local Employment                                                 66.6%

                                                    Public Transport                                         65.1%

                                                   Parking Facilities                                     59.6%

                                                                    0.0% 10.0% 20.0% 30.0% 40.0% 50.0% 60.0% 70.0% 80.0%


                     These elements can be considered as priorities for enhancement of overall performance.
                     Attention to these elements will lead to the greatest overall increase in the weighted
                     performance indices for subsequent tracking surveys.


                     Noosa Customer Satisfaction Survey 2019
                     MARKET FACTS (QLD) PTY LTD                            107



Document Set ID: 20874398
Version: 1, Version Date: 31/05/2019