2019-06-11 S&O Committee Agenda - Item 19 - Attachment 1 - Community Satisfaction Survey Noosa Shire Council 2019

                     However, for this 2019 tracking survey, the results clearly demonstrate the extent to which
                     Council has significantly improved its performance, compared to the 2017 benchmark
                     customer satisfaction survey and also compared to LGAQ State-wide and Provincial
                     counterpart Councils. Despite this excellent result in 2019, all low performing areas remain as
                     low performers again in 2019 and a comparison of TPI’s is shown below:

                                                                  2019       2017
                              Responding to the Community         71.8%     69.70%
                              Building Control                    71.3%     71.30%
                              Road Construction                   70.9%     69.80%
                              Footpaths, Kerbing, Guttering       69.6%     69.60%
                              Road Maintenance                    69.5%     68.70%
                              Traffic Management                  68.0%      69%
                              Economic Development/Local          66.6%     63.90%
                              Employment
                              Public Transport                    65.1%     65.10%
                              Parking Facilities                  59.6%     59.70%



                     The challenge is now for Council to address this in their future planning, and use follow up
                     tracking surveys to not only monitor ratings for individual areas, but also to ensure overall
                     performance, continues to increase or at least remain at comparative levels with LGAQ tracking
                     surveys.




                     Noosa Customer Satisfaction Survey 2019
                     MARKET FACTS (QLD) PTY LTD                   108



Document Set ID: 20874398
Version: 1, Version Date: 31/05/2019