2019-06-11 S&O Committee Agenda - Item 19 - Attachment 1 - Community Satisfaction Survey Noosa Shire Council 2019

                           THEME (3)              Managing the Shire
          Performance                                                                                                                           Importance
                             Function/Responsibility                                   Examples/Clarification
                                                           Planning and zoning for the purposes of residential, rural, commercial,
                         Town Planning                     industrial, recreational, open space & public infrastructure development,
                                                           rules regarding land usage
                                                           Development and building approvals & controls, building & plumbing
                         Building Control
                                                           inspections, swimming pool fencing
                         Economic Development &            Promoting/supporting increased economic activity and increased local
                         Local Employment                  employment opportunities, attracting investment
                                                           Area promotion, tourist information facilities, visitor care programs,
                         Development of Tourism
                                                           caravan parks, promoting/supporting additional tourism activities
                         Financial Management              Responsible, open and accountable management of the Council's finances
                                                           Establishing fair and equitable rating for residential, rural, commercial and
                         Revenue Raising                   other sectors; applying a fair and reasonable balance between income from
                                                           rates and from user-pays fees and charges
                                                           Selection of skilled and qualified staff and ongoing training and personal
                         Staff Management
                                                           development for Council employees
                                                           Management plans to help residents and businesses prepare, respond and
                         Disaster Management
                                                           recover from various hazards, weather events and emergencies.
                           THEME (4)              Customer Services and Communication

          Performance        Function/Responsibility                                  Examples/Clarification                                    Importance

                                                            Accessible & adequate facilities for dealing with and responding to
                         Customer Service                   contacts from stakeholders and the general public, handling enquiries /
                                                            requests / complaints
                                                            Maintaining and updating databases on Council facilities & services
                         Information Services               including rates & property information, drainage networks, community
                                                            services, etc
                                                            Keeping the community informed of Council policies, plans, programs &
                         Informing the Community            activities thru newsletters & other means, advising of community issues
                                                            to be debated
                                                            Ensuring community input into Council policies, plans & programs by
                         Consulting the Community           regularly canvassing residents’ opinions & priorities and by maintaining
                                                            effective relationships with the broad range of community groups
                                                            Providing feedback on community input, taking action where appropriate
                         Responding to the Community        to implement community priorities, being accessible to all members of the
                                                            community including minority groups
                                                            Representing local community needs & interests to other spheres of
                         Providing Leadership &             government (including government authorities) and to other outside
                         Advocacy                           organisations whenever relevant, supporting civic pride & local identity,
                                                            promoting accountability & best practice

                           THEME (5)              Qualities of Council
          Performan                                                                                                                            Importan
          ce                 Function/Responsibility                                   Examples/Clarification                                  ce

                                                            Provides leadership & direction for the community, even-handed,
                        Elected Council (as a whole)
                                                            responsive, open & honest
                        Councillor(s) you deal with         Reliable, dedicated, knowledgeable, helpful, readily accessible
                        Managerial & Supervisory            Skilled & capable leaders and managers in control of their
                        Officers                            responsibilities and their staff
                        Outdoor Workers                     Competent, effective, efficient, get things done
                                                            Accessible, courteous, helpful, believe in achieving solutions, effective,
                        Indoor Staff
                                                            efficient, knowledgeable


                                                            Delivering a level of services and displaying a quality of performance in
                        OVERALL COUNCIL
                                                            fulfilling all responsibilities, regarded as ‘value for money’ for the rates and
                          PERFORMANCE                       charges you pay



        J2433 Noosa Shire Council                 © 2019, Market Facts (Qld) Pty Ltd

Document Set ID: 20874398
Version: 1, Version Date: 31/05/2019