2019-06-11 S&O Committee Agenda - Item 19 - Attachment 1 - Community Satisfaction Survey Noosa Shire Council 2019

        These next few questions are about you and your household.

        Q.1 Do you have a plan in your household for emergencies or a ‘disaster management plan’?

                                                Yes     1        No      2


        Q.2 Council consistently strives to strike the right balance between providing the best possible services
        and operating within its financial means. Would you prefer that Council…

                         Provided improved or increased services, at a higher cost to ratepayers                      1
                                                   (that is, funded through an increase in rates).
                                               Reduced services and lowered the cost to ratepayers.                   2
                                                            Neither a) nor b) - leave things as they are.             3



        Q.3 Have you had any contact with the Noosa Council in the past 12 months?

                                       Yes      1 (Continue to Q.3a)                 No     2 (Go to Q.4)


        3.a (Only if ‘Yes’ in Q.3) Thinking about the contact you’ve had with Noosa Council, how would you
        rate that experience on a scale of 5 to 1, 5 being Very good and 1 being Very Poor?
        Please feel free to say Not Applicable at any point.

                                                                                     Very   Good   Fair   Poor   Very        Not
                                                                                     Good                        Poor     Applicable

                                                 Answering telephone calls            5      4      3       2     1           6

                                             Council’s main Tewantin office           5      4      3       2     1           6

                                                Email and on line enquiries           5      4      3       2     1           6

                                                 Return of call as promised           5      4      3       2     1           6

                      After hours emergency service phone contacts                    5      4      3       2     1           6

                          Acknowledgment of written correspondence                    5      4      3       2     1           6

                                 Effectiveness in handling of complaints              5      4      3       2     1           6

                                Effectiveness in responding to requests               5      4      3       2     1           6




        J2433 Noosa Shire Council               © 2019, Market Facts (Qld) Pty Ltd

Document Set ID: 20874398
Version: 1, Version Date: 31/05/2019