2019-06-11 S&O Committee Agenda - Item 19 - Attachment 1 - Community Satisfaction Survey Noosa Shire Council 2019

                     ANALYSIS OF KEY POINTS

                     Areas of Lowest Performance Relative to Importance

                     The Table shows the 12 Responsibility Areas where there are the greatest gaps between
                     Performance and Importance - ranked inversely by the level of rated Performance.

                       Responsibility Area                Importance      Performance          Share   of
                                                          Mean Rank       Mean      Rank       Optimum
                       Drainage & Flood                    4.35    5=         3.64      24          72.8%
                       Mitigation
                       Town Planning                       4.34    6=         3.63      25          72.7%
                       Consulting the community            4.31    7=         3.61      26          72.2%
                       Responding to the                   4.31    7=         3.59      28          71.8%
                       Community
                       Building Control                    4.35    5=         3.57      29          71.3%
                       Road Construction                   4.26    11         3.54      30          70.9%
                       Footpaths, Kerbing,                 4.01    25         3.48      31          69.6%
                       Guttering
                       Road Maintenance                    4.45   2=          3.47      32          69.5%
                       Traffic Management                  4.21   15          3.40      33          68.0%
                       Economic                            4.07   24=         3.33      34          66.6%
                       Development/Local
                       Employment
                       Public Transport                    3.97    26         3.26      35          65.1%
                       Parking Facilities                  4.18    16         2.98      36          72.8%
                     *Responsibility Areas shown in shading were rated in ‘top ten’ in overall importance

                     These 12 Responsibility Areas have been selected on the basis that
                          their Importance rating is at least 3.96 (on the border-line of ‘4’= ‘Important’), and
                          their Performance is more than 1.5% below Average (where Average Total
                             Performance Index is 74.59%).

                     The size of the job to be done can be defined in two ways:
                          Move the Performance Mean from the current rating up to the Optimum level (‘a score
                              of ‘5’). Current Performance as a share of Optimum is shown in the Share of Optimum
                              column. The difference between ‘Share of Optimum’ and 100.0% shows how actual
                              performance has to improve to achieve a score of ‘5’.
                          Achieve Equilibrium between Performance and Importance by closing the ‘gap’
                              between their respective Mean scores. If the gap between the average ratings for
                              Importance and Performance were to close, there would be a significant improvement
                              in community perceptions of Overall Performance.




                     Noosa Customer Satisfaction Survey 2019
                     MARKET FACTS (QLD) PTY LTD                              18



Document Set ID: 20874398
Version: 1, Version Date: 31/05/2019