2019-06-11 S&O Committee Agenda - Item 19 - Attachment 1 - Community Satisfaction Survey Noosa Shire Council 2019

                     Areas of Highest Performance Relative to Importance

                     There are 11 Responsibility Areas (out of the total of 41) on which Council performed best in
                     relation to their judged importance. In this case, ‘best’ is defined as having:

                              an Importance rating of at least 3.96 (on the border-line of ‘4’= ‘Important’), and
                              Performance more than 1.5% above Average (where Average Performance is 74.59% -
                               the (calculated) Average Total Performance Index).

                       Responsibility Area                Importance      Performance          Share   of
                                                          Mean Rank       Mean      Rank       Optimum
                       Libraries & other                   4.24    12         4.25      1             84.9%
                       Information Access
                       Waste Management                    4.45    2=         4.08       2            81.5%
                       Customer Service                    4.28     9         4.05      3=            81.0%
                       Development of Tourism              3.96   27=         3.97      5=            79.5%
                       Disaster Management                 4.43     3         3.97      5=            79.4%
                       Information services                4.22    14         3.96       6            79.2%
                       Quality & Performance of            4.17    17         3.92      7=            78.4%
                       Outdoor Workers
                       Quality & Performance of            4.11    21         3.92      7=            78.4%
                       Indoor Staff
                       Community Safety                    4.27    10         3.91       8            78.1%
                       Community Services                  4.13   20=         3.86      10            77.1%
                       Shopping Facilities                 4.13   20=         3.85      11            76.9%




                     *Responsibility Areas shown in shading were rated in ‘top ten’ in overall importance




                     Noosa Customer Satisfaction Survey 2019
                     MARKET FACTS (QLD) PTY LTD                              19



Document Set ID: 20874398
Version: 1, Version Date: 31/05/2019