2019-06-11 S&O Committee Agenda - Item 19 - Attachment 1 - Community Satisfaction Survey Noosa Shire Council 2019

                     Areas of Least Importance

                     Only 6 of the 41 Responsibility Areas have not been considered in formulating the previous
                     three lists (Highest Performers, Lowest Performers and Average Performers) because they did
                     not have an Importance rating greater than 3.96, or 4 when rounded (i.e.= ‘Important’).

                     Nevertheless, they do exist, and are listed below - ranked by their Performance score, as used
                     in the previous three tables.

                     Despite their Importance rating being regarded as fairly low, by the Community at large,
                     Councils cannot avoid expending resources upon them, as they are very Important to some
                     members of the community (e.g. Sporting & Recreational Facilities is rated as ‘important’ by
                     54% of respondents). Hence, the detailed data on these particular areas has to be examined,
                     to formulate priorities - as these show the proportions of the community who have varying
                     priorities.

                       Responsibility Area             Importance      Performance    Share of
                                                       Mean     Rank   Mean    Rank   Optimum
                       Sporting & Recreational           3.78    32     4.05     3=     80.9%
                       Facilities
                       Parks, Playgrounds &              3.93    28     4.00      4     80.0%
                       Public Amenities
                       Cultural & Entertainment          3.88    30     3.87      9     77.4%
                       Facilities
                       Heritage Protection               3.82   31=     3.83     12     76.5%
                       Pet/Animal Control                3.92    29     3.69     20     73.8%
                       Street Lighting                   3.82   31=     3.60     27     72.0%




                     Noosa Customer Satisfaction Survey 2019
                     MARKET FACTS (QLD) PTY LTD                           21



Document Set ID: 20874398
Version: 1, Version Date: 31/05/2019