2019-06-11 S&O Committee Agenda - Item 19 - Attachment 1 - Community Satisfaction Survey Noosa Shire Council 2019

                     Areas of Average Performance

                     There are only 12 Responsibility Areas (out of the total of 41) on which Council has received an
                     average score which is defined as having;
                          an Importance rating of at least 3.96 (on the border-line of ‘4’= ‘Important’), and
                          Performance not more than 1.5% below or above Average (where Average
                             Performance 74.59% - the (calculated) Average Total Performance Index).


                       Responsibility Area                Importance      Performance       Share of
                                                          Mean Rank       Mean Rank         Optimum
                       Community Development               3.96   27=      3.78     13=         75.7%
                       Environmental Controls              4.07   24=      3.78     13=         75.6%
                       Financial Management                4.50    1       3.77      14         75.4%
                       Informing the Community             4.29   8=       3.76      15         75.2%
                       Environment Protection &            4.10   22       3.73      16         74.6%
                       Conservation
                       Quality of Elected Council          4.38    4       3.72      17         74.4%
                       Community Health                    4.14   19       3.71     18=         74.3%
                       Quality of Councillor(s)            4.15   18       3.71     18=         74.1%
                       Dealt with
                       Human Resources                     4.09   23       3.70      19         74.0%
                       Management
                       Managerial & Supervisory            4.34   6=       3.68      21         73.6%
                       Officers
                       Revenue-raising                     4.23   13       3.67      22         73.4%
                       Providing Leadership &              4.29   8=       3.66      23         73.2%
                       Advocacy

                     *Responsibility Areas shown in shading were rated in ‘top ten’ in overall importance




                     Noosa Customer Satisfaction Survey 2019
                     MARKET FACTS (QLD) PTY LTD                              20



Document Set ID: 20874398
Version: 1, Version Date: 31/05/2019