2019-06-11 S&O Committee Agenda - Item 19 - Attachment 1 - Community Satisfaction Survey Noosa Shire Council 2019

                     Basic Services & Infrastructure

                     Weighted Performance Index (in order of Importance)

                       Theme 1                                 2019 Survey
                       Basic                                   Importance    Performance   Performance
                       Services/Infrastructure                 Means         Means         Indexes
                       Road Maintenance                           4.45            3.47        69.5%
                       Waste Management                           4.45            4.08        81.5%
                       Drainage & Flood Mitigation                4.35            3.64        72.8%
                       Road Construction                          4.26            3.54        70.9%
                       Traffic Management                         4.21            3.40        68.0%
                       Parking Facilities                         4.18            2.98        59.6%
                       Community Health                           4.14            3.71        74.3%
                       Footpaths, Kerbing, Guttering              4.01            3.48        69.6%
                       Public Transport                           3.97            3.26        65.1%
                       Street Lighting                            3.82            3.60        72.0%
                       MEANS                                      4.19            3.52
                       Total Performance Index                                                70.42%



                     The weighted Total Performance Index (TPI) for Basic Services & Infrastructure is one number,
                     which sums up the whole interaction between Performance and Priorities (importance) for this
                     particular Theme.

                     In 2019, the actuality of the interaction between these two forces gives a result of 70.42%
                     (compared to 69.91% in 2017) of what might have been achieved if Noosa were to achieve
                     perfect performance for every Responsibility Area.

                     The table shows a comparison of how the community actually judges Council performance, as
                     it makes allowance for the relative Importance of each of the Activity Areas judged. This ‘reality’
                     is shown in the Weighted Performance Indicator numbers. However, the rank order of these
                     WPIs is clearly at variance with the priorities with which the community wants matters to be
                     handled (the table is formatted in the rank order of Importance scores).




                     Noosa Customer Satisfaction Survey 2019
                     MARKET FACTS (QLD) PTY LTD                              23



Document Set ID: 20874398
Version: 1, Version Date: 31/05/2019