2019-06-11 S&O Committee Agenda - Item 19 - Attachment 1 - Community Satisfaction Survey Noosa Shire Council 2019

                     Community Lifestyle Services

                     Weighted Performance Index (in order of Importance)

                       Theme 2                           2019 Survey
                       Community Lifestyle               Importance    Performance   Performance
                       Services                          Means         Means         Indexes
                       Community Safety                        4.27           3.91      78.1%
                       Libraries & other                       4.24           4.25      84.9%
                       Information Access
                       Shopping Facilities                     4.13           3.85      76.9%
                       Community Services                      4.13           3.86      77.1%
                       Environment Protection &                4.10           3.73      74.6%
                       Conservation
                       Environmental Controls                  4.07           3.78      75.6%
                       Community Development                   3.96           3.78      75.7%
                       Parks, Playgrounds &                    3.93           4.00      80.0%
                       Public Amenities
                       Pet/Animal Control                      3.92           3.69      73.8%
                       Cultural & Entertainment                3.88           3.87      77.4%
                       Facilities
                       Heritage Protection                     3.82           3.83      76.5%
                       Sporting & Recreational                 3.78           4.05      80.9%
                       Facilities
                       MEANS                                   4.02           3.88
                       Total Performance Index                                          77.7%



                     The weighted Total Performance Index (TPI) for Community Lifestyle Services in 2019 is 77.7%
                     (compared to 75.2% in 2017) of the Optimum.

                     Weighted Performance Indicator scores vary from survey to survey, as they are affected by
                     changes to Importance scores as well as Performance scores. Therefore, they can be used as a
                     way of ensuring that planning targets for both Importance and Performance are kept within
                     realistic achievable ranges.

                     They also clearly show where the community’s resources should be allocated to achieve
                     planning objectives




                     Noosa Customer Satisfaction Survey 2019
                     MARKET FACTS (QLD) PTY LTD                          24



Document Set ID: 20874398
Version: 1, Version Date: 31/05/2019