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2019-06-11 S&O Committee Agenda - Item 19 - Attachment 1 - Community Satisfaction Survey Noosa Shire Council 2019
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Managing the Shire
Weighted Performance Index (in order of Importance)
Theme 3 2019 Survey
Managing the Shire Importance Performance Performance
Means Means Indexes
Financial Management 4.50 3.77 75.4%
Disaster Management 4.43 3.97 79.4%
Building Control 4.35 3.57 71.3%
Town Planning 4.34 3.63 72.7%
Revenue-raising 4.23 3.67 73.4%
Human Resources 4.09 3.70 74.0%
Management
Economic Development/Local 4.07 3.33 66.6%
Employment
Development of Tourism 3.96 3.97 79.5%
Means 4.24 3.70
Total Performance Index 74.05%
The weighted Total Performance Index (TPI) for Managing the Shire in 2019 is 74.05%
(compared to 72.62% in 2017) of the Optimum.
The table shows a comparison of how the community actually judges the performance of
Council as it makes allowance for the relative Importance of each of the Activity Areas judged.
This ‘reality’ is shown in the Weighted Performance Indicator numbers.
Noosa Customer Satisfaction Survey 2019
MARKET FACTS (QLD) PTY LTD 25
Document Set ID: 20874398
Version: 1, Version Date: 31/05/2019
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