Original source · versioned page text
2019-06-11 S&O Committee Agenda - Item 19 - Attachment 1 - Community Satisfaction Survey Noosa Shire Council 2019
Text sections have not been matched to the original PDF pages. Use the original document to check page numbers.
Qualities of Council
Weighted Performance Index (in order of Importance)
Theme 5 2019 Survey
Qualities of Council Importance Performance Performance
Means Means Indexes
Quality of Elected Council 4.38 3.72 74.4%
Managerial & Supervisory Officers 4.34 3.68 73.6%
Quality & Performance of Outdoor 4.17 3.92 78.4%
Workers
Quality of Councillor(s) Dealt with 4.15 3.71 74.1%
Quality & Performance of Indoor Staff 4.11 3.92 78.4%
MEANS 4.23 3.79
Total Performance Index 75.75%
The 2019 weighted Total Performance Index (TPI) for Qualities of Council is 75.75% (compared
to 76.03% in 2017).
The table shows how the community actually judges Council performance, as it makes
allowance for the relative Importance of each of the Activity Areas judged. This ‘reality’ is shown
in the Weighted Performance Indicator numbers. However, the rank order of these WPIs is
again at variance with Importance priorities (shown by the rank order of Importance scores).
Noosa Customer Satisfaction Survey 2019
MARKET FACTS (QLD) PTY LTD 27
Document Set ID: 20874398
Version: 1, Version Date: 31/05/2019
See the original
The page text is free to read. Viewing or downloading an original file needs an account.
Log in to see the originalLog in to download the original file
Large file: the download may take up to a minute.
Searchable page text hides email addresses. Original files are unchanged and may show email addresses.