2019-06-11 S&O Committee Agenda - Item 19 - Attachment 1 - Community Satisfaction Survey Noosa Shire Council 2019

                     IMPORTANCE

                     Theme 1: Basic Services & Infrastructure IMPORTANCE


                                              Sample     Crucial   Import.   Nice      Not      Quite    Don't   Not     Noosa   LGAQ   Noosa
                                                Size                          to      very       Un-     Know    App.    Mean    Mean   Mean
                                                                             have    Import.   import.                   2019    2017   2017



                       Road Construction       400       37.5%     52.8%     7.5%     1.3%      0.5%     0.3%    0.3%    4.26    4.28   4.32
                       Road Maintenance        400       53.8%     39.0%     6.3%     0.8%      0.3%     0.0%    0.0%    4.45    4.54   4.53
                       Footpaths, Kerbing      400       22.8%     48.3%     14.0%    2.8%      0.8%     0.5%    11.0%   4.01    4.10   3.87
                       & Guttering
                       Street Lighting         400       18.5%     45.8%     17.0%    4.8%      2.5%     0.8%    10.8%   3.82    4.16   3.76
                       Traffic                 400       35.8%     45.8%     10.8%    1.3%      0.8%     0.3%    5.5%    4.21    4.23   4.09
                       Management
                       Parking Facilities      400       33.0%     50.5%     10.8%    2.3%      0.3%     1.0%    2.3%    4.18    4.22   4.22
                       Public Transport        400       27.8%     38.8%     15.3%    2.3%      3.5%     1.8%    10.8%   3.97    3.93   3.94
                       Drainage & Flood        400       44.8%     44.0%     6.3%     1.3%      0.8%     0.5%    2.5%    4.35    4.45   4.30
                       Mitigation
                       Waste                   400       49.0%     46.8%     3.3%     0.5%      0.0%     0.0%    0.5%    4.45    4.46   4.49
                       Management
                       Community Health        400       27.5%     56.8%     11.8%    1.0%      0.0%     2.3%    0.8%    4.14    4.15   4.31


                                                                                     AVERAGE FOR THEME AS A WHOLE        4.19    4.31   4.18


                     The average level of Importance for the responsibilities in this Theme is 4.19 (compared to 4.18
                     in 2017). 8 out of the 10 responsibility areas judged as ‘important’ (a mean rating of 4.00 or
                     better).

                     As in 2017, the top 2 priorities are:
                          Road Maintenance (4.45)
                          Waste Management (4.45)

                     Street Lighting is regarded as least important (3.76)and this is no change from 2017. Public
                     Transport also rated low in terms of importance (3.97).


                     Significant variances (by age, gender, home ownership) from the sample averages are also
                     shown, below each graph, for each responsibility area.




                     Noosa Customer Satisfaction Survey 2019
                     MARKET FACTS (QLD) PTY LTD                               29



Document Set ID: 20874398
Version: 1, Version Date: 31/05/2019