2019-06-11 S&O Committee Agenda - Item 19 - Attachment 1 - Community Satisfaction Survey Noosa Shire Council 2019

                     INTRODUCTION

                     Market Facts was commissioned by the Noosa Shire Council in May 2017 to conduct a
                     benchmark survey of community attitudes measuring levels of satisfaction with the services
                     provided by Council. This customer satisfaction research is a follow up tracking survey and was
                     undertaken in April 2019.

                     As in 2017, this survey also included ‘supplementary questions’ - public opinion measures of a
                     number of other current issues that the Council requires community feedback on.

                     Objectives of Survey

                     The objectives are to:

                          (a) Survey relevant categories of the members of the Noosa Shire Council community, in
                              order to:

                                         (i) provide measurements of residents’ attitudes and opinions, and
                                         (ii) provide diagnostic information and analyses,

                           regarding the extent to which the Council’s provision of works, facilities and relevant
                           administrative services meets the community’s perceived priorities.

                          (b) Compare the results against the most recent (July 2017) Provincial LGA ‘norms’
                              established by the LGAQ’s biennial surveys.

                          (c) Provide number-based detail which can be used to calculate relative priorities between
                              the 41* primary policy areas for which Council is responsible according to the
                              “weighted averages” of community perceptions, after taking into account both existing
                              Council Performance as well as basic community priorities (i.e. ratings for Importance).

                          *For LGAQ biennial surveys include 42 responsibility/primary policy areas. Noosa CSS deleted
                          responsibility areas: ‘water supply’ and ‘sewerage’ (activities not undertaken by Noosa Shire Council)
                          and included additional responsibility area – ‘disaster management’.




                     Noosa Customer Satisfaction Survey 2019
                     MARKET FACTS (QLD) PTY LTD                           3



Document Set ID: 20874398
Version: 1, Version Date: 31/05/2019