2019-06-11 S&O Committee Agenda - Item 19 - Attachment 1 - Community Satisfaction Survey Noosa Shire Council 2019

                     Themes of Council Responsibility

                     At the core of the benchmarking process is the evaluation by residents in the community of the
                     broad array of Council responsibilities (services and activities), divided into five Themes.

                     These Themes are:

                     Areas of Council Responsibility

                               THEME (1) Basic Services and Infrastructure

                              Function/Responsibility            Examples/Clarification
                              Road Construction                  Constructing new or upgrading existing roads
                              Road Maintenance                   Repairing potholes and damaged road shoulders;
                                                                 street sweeping and verge mowing
                              Footpaths, Kerbing & Guttering     Construction and maintenance of safe footpaths,
                                                                 kerbs and gutters
                              Street Lighting                    Funding the provision and upkeep of lights on Council
                                                                 streets/roads
                              Traffic Management                 Traffic planning, traffic lights, roundabouts, traffic
                                                                 `calming' and directional signage
                              Parking Facilities                 Establishing parking policies, parking control, provision
                                                                 of or assessment of requirement for on and off-street
                                                                 parking
                              Public Transport                   Either providing or ensuring the provision of an
                                                                 adequate system of public transport
                              Drainage & Flood Mitigation        Construction and maintenance of open and
                                                                 underground stormwater drains, levee banks, division
                                                                 channels etc
                              Waste Management                   Garbage collection and disposal, waste minimisation
                                                                 (recycling and composting), street bins
                              Community Health                   Inspection         of          restaurants/cafés/shops,
                                                                 mosquito/midge spraying, cemeteries




                     Noosa Customer Satisfaction Survey 2019
                     MARKET FACTS (QLD) PTY LTD                      4



Document Set ID: 20874398
Version: 1, Version Date: 31/05/2019