2019-06-11 S&O Committee Agenda - Item 19 - Attachment 1 - Community Satisfaction Survey Noosa Shire Council 2019

                     THEME (4)         Customer Services and Communication

                             Function/Responsibility           Examples/Clarification
                             Customer Service                  Accessible & adequate facilities for dealing with and
                                                               responding to contacts from stakeholders and the general
                                                               public, handling enquiries / requests / complaints
                             Information Services              Maintaining and updating databases on Council facilities
                                                               & services including rates & property information,
                                                               water/sewerage/drainage networks, community services,
                                                               etc
                             Informing the Community           Keeping the community informed of Council policies,
                                                               plans, programs & activities through newsletters & other
                                                               means, advising of community issues to be debated
                             Consulting the Community          Ensuring community input into Council policies, plans &
                                                               programs by regularly canvassing residents’ opinions &
                                                               priorities and by maintaining effective relationships with
                                                               the broad range of community groups
                             Responding to the Community       Providing feedback on community input, taking action
                                                               where appropriate to implement community priorities,
                                                               being accessible to all members of the community
                                                               including minority groups
                             Providing Leadership &            Representing local community needs & interests to other
                             Advocacy                          spheres of government (including government
                                                               authorities) and to other outside organisations whenever
                                                               relevant, supporting civic pride & local identity,
                                                               promoting accountability & best practice




                     Noosa Customer Satisfaction Survey 2019
                     MARKET FACTS (QLD) PTY LTD                      7



Document Set ID: 20874398
Version: 1, Version Date: 31/05/2019