2019-06-11 S&O Committee Agenda - Item 19 - Attachment 1 - Community Satisfaction Survey Noosa Shire Council 2019

                          4    Council is consistently striving to communicate well with residents. What would be the
                               method you would choose to seek information from Council about a project or an issue?

                              Council’s customer service staff (61%) was the most popular method by which
                               respondents would choose to seek information from Council about a project or an
                               issue. This was followed by Letter box drops (25.5%) and Council’s website (22%).


                                   Method to seek information about a project or
                                                       issue
                                   70      61
                                   60
                                   50
                                   40
                                   30              25.5
                                                               22
                                   20                               13.5   12.3
                                                                                   7.5   7   4.8
                                   10                                                              3.5   3
                                       0




                               Significant variances were by:
                               Age
                                81% aged 65 years and over – ‘Council’s customer service staff’
                                32% aged 65 years and over – ‘Noosa News’
                                23% aged 65 years and over – ‘Noosa Today’




                     Noosa Customer Satisfaction Survey 2019
                     MARKET FACTS (QLD) PTY LTD                               87



Document Set ID: 20874398
Version: 1, Version Date: 31/05/2019