2019-06-11 S&O Committee Agenda - Item 19 - Attachment 1 - Community Satisfaction Survey Noosa Shire Council 2019

                     Effectiveness in handling complaints

                              45% of respondents who contacted the Council rated this aspect of service as ‘Good’
                               (20%) or ‘Very good’ (25%).

                                                   Effectiveness in handling of complaints

                                                          Not applicable
                                                               21%

                                                                                               Very good
                                                                                                 25%

                                 Very poor
                                    8%



                                                      Poor
                                                      10%                                     Good
                                                                                              20%

                                                                     Fair
                                                                     16%


                               There were no significant variances.


                     Effectiveness in responding to requests

                              56% of respondents who contacted the Council rated this aspect of service as ‘Good’
                               (27%) or ‘Very good’ (29%).
                              16% of respondents rated this aspect of service as ‘Poor’ (5%) or ‘Very poor’ (11%).

                                                      Effectiveness in responding to requests

                                                                 Not applicable
                                                                      14%

                                                                                                 Very good
                                       Very poor                                                   29%
                                         11%


                                                   Poor
                                                    5%




                                                          Fair                         Good
                                                          14%                          27%


                               There were no significant variances.


                     Noosa Customer Satisfaction Survey 2019
                     MARKET FACTS (QLD) PTY LTD                                   86



Document Set ID: 20874398
Version: 1, Version Date: 31/05/2019