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2021-09-07 Services & Organisation Committee Meeting Agenda
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SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 7 SEPTEMBER 2021
NAC annual attendance comparison
300,000
245,308 242,922 240,893
250,000 235,037 232,074
200,000
159,721
150,000
100,000
50,000
0
2015/16 2016/17 2017/18 2018/19 2019/20 2020/21
NAC annual cost per visit comparison
$9.00 $8.42
$8.00
$7.00
$6.00
$5.00 $4.70
$3.92
$4.00 $3.51
$3.18
$2.92
$3.00
$2.00
$1.00
$1.00 $0.57 $0.53
-$0.09
$0.00
2016/17 2017/18 2018/19 2019/20 2020/21
-$1.00
Operating cost per visit Total cost per visit
Tracking the cost per visit, both for operational cost (exclusive of depreciation and internal charges)
and total cost, can be an effective way to gauge efficiency of service delivery over time. The above
chart clearly shows the impact of reduced attendance on this metric over the past two Covid-
affected years.
3. STAFFING
The NAC remains a seasonal operation and therefore a large percentage of its team are employed
as casuals, with staff levels fluctuating throughout the year.
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