2023-03-07 Planning & Environment Meeting Minutes

PLANNING & ENVIRONMENT COMMITTEE MEETING MINUTES                                   7 MARCH 2023


          a.   the name and telephone number of the contact person (which may include the
               name and contact details of an individual, letting agency, property manager,
               security firm or the like) for the purposes of the operation of the short stay letting
               at the premises; and
          b.   that the contact person is available 24 hours a day, 7 days a week; and
          c.   that the contact person resides within a 20 kilometre radius of the premises; and
          d.        that the contact person is to be responsible for the supervision and
               management of the premises, including addressing complaints about the use of
               the premises for short stay letting and visitor queries.
          Code of Conduct
    10.   A code of conduct must be developed and provided to all users and occupants of the
          short term accommodation, including any website or social media used to promote the
          use of the premises for short term accommodation.
          The code of conduct must advise all users of the premises:
          a.   That the use of the premises must not:
               i.     detrimentally affect the residential amenity (including but not limited to
                      noise, overlooking, light spill or odour) enjoyed by residents in the vicinity
                      of the premises; or
               ii.    cause a nuisance (including a noise nuisance);
               iii.   display unacceptable behavior including:
                      a.    loud aggressive behaviour;
                      b.    yelling, screaming, arguing; or
                      c.    excessively loud cheering, clapping and singing.
               iv.    create a level of noise above the acceptable levels described by
                      Queensland Government legislation for environmental protection (noise).
          b.   That a user of the premises must not sleep or camp on the premises in a tent,
               caravan, campervan or similar facility.
          c.   That each vehicle used by a user of the premises must:
               i.     be stored in a manner that does not cause a nuisance or inconvenience to
                      adjoining premises; and
               ii.    be parked within the parking facilities at the premises where provided.
          d.   That each user of the premises must store general waste (including the
               separation of recyclable waste) produced as a result of the ordinary use or
               occupation of the premises in a waste container.
          e.   That each user of the premises must ensure that the premises, including the
               grounds of the premises, are kept in a safe and tidy condition.
          f.   That pets occupying the premises must be managed and not cause a nuisance
               (including a noise nuisance).
          g.   The nature and extent of the approved use as detailed in conditions numbers 5
               to 8 of this development approval.
    11.   The Code of Conduct must be displayed in a prominent location at the premises so
          that it can be viewed by guests.
          Complaints Management
    12.   The contact person must maintain a record of all complaints received, identifying how
          each complaint has been resolved or addressed within a reasonable time.
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