2021-11-09 Services & Organisation Committee Meeting Agenda

SERVICES & ORGANISATION COMMITTEE MEETING AGENDA   9 NOVEMBER 2021




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SERVICES & ORGANISATION COMMITTEE MEETING AGENDA                                        9 NOVEMBER 2021

                                                                                                Noosa Council 2021/22 Operational Plan Quarterly Progress Report
           ?       @ Theme - Excellence as a Council
                       Corporate Plan Goal - The Noosa Shire Community is proud of its Council

        Corporate Plan Key Focus Operational Initiatives             Outcomes                  Responsible    Update                                           SS)e= 10K)
       flare                                                                                   Areas/Officers
        5.1 Maintain a focus on | Customer service request           Customer requests are     Director        Processes & procedures identified for closure of On track
        excellence in Customer | management review                   dealt with in acceptable  Infrastructure) requests not automatically closing on completion.
        Service  and  improved                                       timeframes                Services        Mapping processes to provide ‘first contact’
        service delivery                                                                                       information on website to reduce request numbers.
                                                                                                               Customer Service scripting reviewed & updated.
        5.2  Maximise financial | Carpenters Lane land - Extension | Future                    Property/      The last development approval provided by        Behind
        opportunities for Council | of time for development approval | consideration/options for | Property   Planning cannot be further extended and has      Schedule
        land  holdings for the                                       the future development of | Manager      expired. New development approval is required and
        purpose of maximising                                        the site are maintained                  process will be managed by Property.
        non-rate revenue
        5.3 Further develop      Continue the transition to T1 Ci    Integration of council’s  ICT/           Progressing the improvement and modernisation of | On track
        systems to promote       Anywhere for Council’s enterprise) systems to streamline      ICT Manager | fleet management systems, invoice processing
        continuous improvement | management system                   operations, increase                     systems and customer information with completion
                                                                     flexibility, increase                    in December 2021. In early 2022 work will
                                                                     productivity and cost                    commence on infringements, animal registration
                                                                    efficiencies                              and debtors systems.
                                 Implement improved systems          Protection from cyber-    ICT/           Implemented major improvements including an      Completed
                                 security measures and testing       attacks and mitigate harm | ICT Manager | automated vulnerability scanning solution to identify
                                                                     to networks, applications,               and priorise the elimination of weaknesses and a
                                                                     devices and data                         security event database to detect suspicious
                                                                                                              activity.
        5.4 Embed corporate      Staff satisfaction survey           Increased understanding of               Survey undertaken and results to be shared with  Behind
        values into the                                              employee morale and staff                staff, Leadership team and Councillors. Strategic Schedule
        organisational culture                                       satisfaction                             responses to be developed to core issues.
        5.5 Improve online       Review and refinement of Council | A positive customer        ICT, various | Working to integrate Snap Send Solve with our    On track
        customer interface       on line request system              experience utilising on line | branches/ requests system in early 2022 to improve the
        services                                                     request systems           ICT Manager | &fficiency of processing those requests.

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