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2021-11-09 Services & Organisation Committee Meeting Agenda
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SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 9 NOVEMBER 2021
Page 61 of 64
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 9 NOVEMBER 2021
OUR CUSTOMERS
Measure oe : Measure
Average seconds of “wait” time in phone queue % of building information requests completed within statutory time frame
Purpose Purpose
Service timeliness / capacity to respond Senice timeliness
69
100% PL Lb baht OPP TL LL het 7
5) @enecceee = eens,
AD a2. er ee ms BA z
| we - “tee. Mom —_ Spe — 60%
20 - 40%
19
20%
a = 7 1
July Aug Scpt Oct Nov Dcc Jan Feb Mar Apr May Junc 0% ' - : r : - - 7 1 + - -
Juy Aug Sept Oc Nov Dec Jan Feb March Apr May June
GR) 2021/22 me 2020/21 eevee 2019/20
Comment
Comment
‘Measure Measure
ae of planning epplicacions decidce wit statutory tincframe Average processing time 10 day plumbing applications
mpose =
Service timeliness urpose
: Level of activity & service timeliness
140 a] Pr
190 4 ros ee,
er 7
9 + — — —— weal i
ee
7" ln Mong Wy Mag se hae eta ™ 0
WI Not decided = Decided 9 ee July (notcecided) August (not cecidad) Juy Aug Sept Oct Nov Dec Jan Feb March Apr May June
Comment Comment
Data is for September 2024 Legislation introduced on 1 July 2019 has reduced the statutory time from 20 days to 10 days
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