2021-10-12 Planning & Environment Committee Meeting Agenda

PLANNING & ENVIRONMENT COMMITTEE MEETING AGENDA                              12 OCTOBER 2021


      o    waste management;
      o    record keeping;
•     code of conduct for guest behaviour not met:
      o    detrimentally affecting residential amenity;
      o    causing a nuisance including noise nuisance;
      o    displaying unacceptable behaviour;
      o    camping on site;
      o    pet management;
      o    waste management; and
      o    untidy grounds.
Fines can be issued where the compliance notice is not complied with (5 penalty units) or when
the contact person does not respond to a complaint more than once in one period of stay.
A show cause notice can be issued proposing a suspension or cancellation of the approval when
a compliance notice is not complied with or for continuous unattended non-compliance issues.
In addition, an approval is only valid for 12 months and may not be renewed where there are
recurring compliance matters.
4.4   Supporting information and education
There are a number of advisory and guidance matters that sit outside the scope of the proposed
local law that will assist operators in meeting the local law requirements. A “good management of
short stay letting and home hosted accommodation guide” and factsheets will be prepared. Training
opportunities for operators could also be investigated with the REIQ. The guide will cover the
following topics, as a minimum, below:
How to meet conditions of approval
•     Choosing a suitable contact person
•     Safety of property and guests and public liability insurance
•     Liaising with neighbours and body corporates
Role of contact person / property manager
•     Obligations and requirements under conditions of approval
•     Meeting and greeting guests
•     Code of Conduct for Guest Behaviour
•     Keeping of guest register
•     Eviction of problem guests and monetary bond options
Complaints management
•     Responsibility and response by contact person
•     Distance from property and response time
•     Dealing with and resolving a complaint
•     Complaints record keeping
Mitigating residential amenity impacts
•     Location and orientation of outdoor areas
•     Lighting and noise mitigation measures

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