2016-05-10 Services & Organisation Committee Agenda

SERVICES & ORGANISATION COMMITTEE MEETING AGENDA                                                                                                                      10 MAY 2016


BRANCH ACTIVITIES                            RECENT ACHIEVEMENTS                            CURRENT PRIORITIES                             THE NEXT QUARTER
Revenue Services
Rates modelling       based    on    new        New    valuations    loaded   and            Finalise options for changed to              Finalise   Revenue     Policy     and
valuations                                        balanced, and test rate runs                   differential general rate structure to         Statement for budget adoption
                                                  completed to determine impact                  be to be presented to Council in
                                                                                                 accordance with budget timelines
Work with Technology One to optimise the        System performance issues relating           Waiting on Technology One to load            Depending on Technology One and
Property and Rating system, specifically          to processing of agency payments               new rates modelling software into              their finalisation of details of the
working       towards   the     successful        have been resolved                             system test environment                        roadmap
implementation      of Enterprise   Cash
Receipting, and the development and
testing of CI Anywhere
Comparative analysis to determine best          Discussions    underway     with             Finalisation of printing arrangements        New arrangements in place so
external printer for rate levies                  Computershare and other potential              for coming financial year                      testing can be done in conjunction
                                                  suppliers                                    Review of cost effectiveness of                with May supplementary levy
                                                                                                 introducing     BpayView      as    an
                                                                                                 alternative     electronic     delivery
                                                                                                 method for rate notices
Investigate feasibility of using a debt         Review of properties with significant        Preparation of new procedures for            Monitor effectiveness of external
collection agency to assist with the              arrears undertaken                             debt recovery and conclusion of                debt collectors actions based on the
collection of overdue rates and charges                                                          negotiations with external debt                test properties referred to them, and
                                                                                                 collectors                                     finalisation   of    debt     recovery
                                                                                                                                                procedures in accordance with
                                                                                                                                                results
Business as Usual activities                    Approximately      2,800  Reminder           Preparation for the issue of the May         Undertake    bi-annual   pensioner
                                                  Notices issued in March                        supplementary rates levy                       verification
                                                State Emergency Management Levy                                                             Preparation for issue of July rate
                                                  returns to 31 March completed                                                                 levy
                                                Staff cross-training and multi-skilling
                                                  progressed for new staff




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