2019-04-09 Services & Organisation Committee Agenda

SERVICES & ORGANISATION COMMITTEE MEETING AGENDA                                      9 APRIL 2019


2.      CUSTOMERS

Services as at              1 January 2016     1 July 2017        31 December 2018
240 Refuse                       29,262          30,514                 30,541
360 Refuse                             0               0                   291
140 Refuse                           68              65                    172
240 Recycling                    25,290          26,118                 25,600
360 Recycling                          0               0                   403
240 Garden                        4,032           5,132                 14,781
360 Garden                             0               0                   688
Exempt/Garden                          0               0                   394
1m3 Bulk                             28              25                     22
1100 Refuse                         396             375                    372
1100 Recycling                      285             309                    274
1.5m3 Bulk                          198             189                    199
2m3 Bulk                             18              14                     27
3m3 Bulk                            223             225                    218
Compactor bin                          2               2                     2
Bulk Recycling                         0               0                     5
Cardboard only                         0               0                    84
There is a continuing demand for the larger 360lt bins in recycling and garden waste services. It
has been noted that competing waste collection contractors have won a growing number of
commercial service contracts throughout the Noosa Council area. Waste Officers continue to
work with Cleanaway to audit and verify bin number/service data.
Customers using Council’s three waste sites
     Transactions                                     Eumundi Road      Cooroy         Pomona
     2014-15FY                                           92,798         4,404            4,874
     2015-16FY                                          107,421         4,022            4,904
     2016-17FY                                          115,573         4,975            5,414
     2017-18FY                                          119,583         5,362            6,083
     July – December 2018                                63,299         2,866            2,880
Customer Service Requests

                 Waste Customer Service Requests July - December
                                      2018
           900      802
           800              721
           700
           600
           500
           400                    299    272
           300                                  233
           200                                           117      102
           100                                                          32       27       10
             0




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