2018-05-08 Services & Organisation Committee Agenda

SERVICES & ORGANISATION COMMITTEE MEETING AGENDA                                      8 MAY 2018


Initiatives                  Comment
Noosa Transport Strategy     The Schools based program is underway and the Steering
                             Committee has recently examined a series of “quick wins”.
                             Specific teams are working through the individual actions.
Development of the new Drafting is almost complete with cross-checking/quality control
Planning Scheme        underway. Council will hold a Special Meeting (date to be
                       determined) for the purpose of adopting the draft scheme for the
                       State Interest Check.
Development       of     a The commencement of this project was delayed pending the
Regional  Art      Gallery appointment of a new Gallery Director. The Gallery Director has
Strategy                   now been appointed.
Service Level reviews        The majority of “external services” (in addition to some internal
                             services) have been documented and presented to Councillors in
                             a workshop. These will be included in the budget adoption
                             papers.
Implementation of the Our Library Services successfully shifted from the Noosaville
Library Strategic Plan Library and the refurbishment project has commenced.


2.    KEY PERFORMANCE INDICATORS

As Council would be aware, KPIs were first developed for our organisation at the beginning of
2014/15. Approximately 30 management KPIs were developed and these are reviewed on a
monthly basis by Council’s Executive Team. Approximately 15 of those KPIs are reported to
Council on a quarterly basis. They are also reported to the Audit & Risk Committee in detail at
each Audit & Risk Committee meeting.

As far as the CEO is aware, we are one of the few Councils in Queensland to make this KPI
information available to the public via “non-confidential” reports. The KPIs are included in
Attachment 2.

The key issues arising from an assessment of the KPIs for the first quarter are as follows:

Our People
    In relation to Workplace Health and Safety, an external independent WHS Auditor will
      undertake an audit commencing on 17 May 2018. We have requested this audit to provide
      a clear picture on progress over the last few years and to identify any remaining areas of
      concern.
    Personal leave was quite high in the previous quarter due to some long-term illness issues
      with a small number of staff. We have also made progress in relation to the reduction of
      long-term annual leave balances.
    Our staff turnover rate remains relatively low compared to other Councils. In the March
      quarter, staff turnover was negligible. We may see a pattern emerge in the future with staff
      approaching retirement age choosing to retire early in the financial year (the September
      quarter) with the remainder of the year maintaining our traditional low staff turnover rates.




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