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2018-05-08 Services & Organisation Committee Agenda
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Page 53 of 107
EXCELLENCE AS A COUNCIL
No. Project Responsibility Update Status
1 Develop a master plan for the Tewantin administration building Director Infrastructure Services This project is being scoped with a project plan to be developed. Issues Behind Schedule @
and options will be considered and a needs analysis undertaken to
determine office accommodation requirements.
2 Negotiate new employee Certified Agreement People and Culture Manager Council and unions have agreed in principle to the terms and conditions On track @
of the new Certified Agreement. The Agreement is to be put to staff for a
vote shortly.
3. Test and review Council's Business Continuity Plans Govemance Advisor Business Continuity Plan owners are currently in the process of reviewing On track @
adopted plans and educating team members with BCP responsibilities on
associated requirements. Governance Advisor is undertaking desktop
testing with BCP owners.
4 Focus on continuing to develop our organisational culture and Chief Executive Officer Leadership Group undertook a workshop in third quarter regarding On track @
values ongoing development of our organisational culture. A successful
Certified Agreement process has also assisted.
5 Continue TechnologyOne CIA transition including core ICT Manager Completed Enterprise Budgeting system implemented. Progressing Behind Schedule @
enterprise suite conversion and planning for property and enterprise cash receipting and property, rating and financials.
compliance transition
6 Review of general rating structure and rating concessions Revenue Services Manager Workshops held with Councillors regarding general rating structure. On track @
Modelling of valuation impacts in progress.
7 Continue to provide excellence in customer service Director Executive Services Snap Send Solve contacts and online e-requests continue to increase On track @
call volumes. The Webchat system is being piloted.
8 Commence a review of service levels for key Council services Executive Officer This is a staged project to compile service level listings for all services. On track @
Most external services and some internal services have been completed.
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