2021-08-10 Services & Organisation Committee Meeting Agenda

SERVICES & ORGANISATION COMMITTEE MEETING AGENDA                                                                                              10 AUGUST 2021


BRANCH ACTIVITIES              RECENT ACHIEVEMENTS                                 CURRENT PRIORITIES                        THE NEXT QUARTER
                                  2021 campaign, including online velpic
                                  training for all staff and new intranet
                                  material.
                                Director – development of the new
                                  21/22 Operational Plan.
Business as Usual activities    19 insurance claims received*                        Ongoing coordination of progress         Continue to process customer
                                  (increase of 4 from last qtr); *Note – 16            reporting for Council’s Operational       operational transactions including:
                                   public liability claims received - mainly for       Plan and Branch Plans.                    RTIs, complaints (various types) and
                                   personal injuries and tree related                 Continue to network with Local and        insurance claims.
                                   damages. 3 Council Motor vehicle claims             State groups for best practice and       Ongoing coordination of certain legal
                                   received.                                           process improvements.                     matters on behalf of Council, where
                                  10 Administrative Action Complaints                Continue to process insurance             required.
                                   received (increase of 8 from last qtr);             claims <$15,000 in compensation
                                  8 Right to Information (RTI)                        value.
                                   applications received (increase of 4               Coordination and 6 monthly update
                                   from last qtr).                                     to Council’s Legal Case Tracker.
                                  Ongoing advice and support to
                                   operational teams on various matters
                                   including risk, governance and policy
                                   advice.
                                  Attended privacy complaint training
                                   conducted by the Office of the
                                   Information Commissioner.
People and Culture
Leadership Team Development       Promote the progress and purpose of                Ongoing training provided to staff       Planning for 21/22 development
Program                            the group to teams and the                          through the corporate training            program delivery following budget
                                   organisation, reinforcing the agreed                program.                                  approval.
                                   values which have been adopted by
                                   the group.
                                  Prepared 21/22 budget against
                                   feedback from the Draft framework
                                   presented at the February Leadership
                                   Group Meeting.
                                  Finalisation of LGMA challenge.
                                  Leadership group session held in
                                   June with Simon Fletcher.
Traineeships                      Ongoing support to existing trainees.              Recruiting new trainee for Noosa         Placement of Noosa Community
                                                                                       Community Support.                        Support trainee.

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