2021-08-10 Services & Organisation Committee Meeting Agenda

SERVICES & ORGANISATION COMMITTEE MEETING AGENDA                                                                                            10 AUGUST 2021


BRANCH ACTIVITIES               RECENT ACHIEVEMENTS                             CURRENT PRIORITIES                         THE NEXT QUARTER
Review of Branch Policies and      Review and updated BCP.                        Pending Hybrid WFH organisational         Review and document procedure for
Procedures                         Review council FY procedure changes             guidelines, ensure current CS              granting new CSOs access to CS
                                    specifically rates ahead of issue date.         policies and process align.                based systems.
                                                                                   Review CS security policies and
                                                                                    procedures pending security working
                                                                                    group recommendations.
Continual CS intranet (iP@N)       Review of iP@N pages relating to               Finalise Environmental Health             Review Planning, Building &
improvements                        Disaster, Local Law, Waste, Civil Ops           review, Property, Asset Management         Facilities, IPDD, Building & Plumbing
                                    Roads, Governance ensuring pages                / Commence review of Civil Ops             pages, ensuring all pages are in new
                                    are in the new format and include the           Parks, Not Council/Customer                format and include the ‘Customer
                                    ‘Customer Identity’ icon link.                  Service, Environmental Services –          Identity’ icon.
                                   Customer Verification project, created          ensuring all pages are in new format      Continued review of all Customer
                                    a ‘Customer Identity’ icon which links to       and include the ‘Customer Identity’        Service Procedures
                                    an updated Privacy related page and             icon.                                     Intra-mapping review to check all
                                    added links to this on all pages.              Complete the 6 monthly ‘Broken             layers available and update iP@N
                                   Completed ‘Property Search’ webpage             links’ report and amend all broken         pages with details on relevant layers
                                    project. Created a new Search                   links on pages                             available.
                                    webpage and amended some of the                Create and Implement the new
                                    fields within the online forms to make it       reward and recognition initiative
                                    more customer friendly.                         which is replacing Face of Feedback
                                   Liaised with Rates to get scripting for         called Icon of [email protected] changes relating to new budget           Commenced review of all Customer
                                    to ensure Customer Service are                  Service Procedures – putting them in
                                    prepared before notices are sent out.           the new page layout to make them
                                   Departmental Staff Listing page linked          more user friendly.
                                    to all pages for quick access due to           Create a new manual for new staff
                                    officer’s names being removed from              relating to iP@N due to changes to
                                    majority of pages.                              pages and updates to Livepro
                                   End of Financial year project - Update          system.
                                    all scripting with new budget info,            Commence the video procedure
                                    reviewed iP@N, webpages, forms and              project
                                    Toolbox and advised relevant depts of          Emergency and Manual Procedure
                                    updates required (e.g. out of date              Kits which are at each phone desk to
                                    forms).                                         be updated and refilled as required.
                                   Created ‘Work from Home’ folders
                                    which provides important/helpful
                                    documents CSO’s may require when
                                    working from home. Provided each
                                    officer with a folder.

                                                                                                                                                  Page 66 of 69