2021-08-10 Services & Organisation Committee Meeting Agenda

SERVICES & ORGANISATION COMMITTEE MEETING AGENDA                                                                                             10 AUGUST 2021


BRANCH ACTIVITIES                  RECENT ACHIEVEMENTS                           CURRENT PRIORITIES                        THE NEXT QUARTER
                                      Staff member provided a presentation
                                       to local Councils about success of
                                       #Your Noosa campaign.
Corporate E-newsletter promotion      Fortnightly delivery of eNews is             Draft video is being scripted and        Finalise video to promote eNews
                                       growing subscription base.                    produced to assist in promotion of        subscriptions.
                                      Number of subscribers now at 4,285 –          eNews on social channels.                Redesign of eNews template to be
                                       up 388 from previous quarter.                                                           undertaken and renamed as Your
                                      Open rate sits at 33%.                                                                  Noosa eNews.
Business as Usual activities          Improved template delivered for              Deliver Citizenship Ceremony in           Maintain focus on producing short,
                                       production of internal Pelican Brief.         August at the J Noosa.                     quality videos to enhance Council
                                       Positive feedback from staff.                Continue to produce monthly Your           messaging.
                                      20 media releases prepared (as listed         Noosa double page edition in Noosa        Investigating options to install a
                                       on Council’s website).                        Today and now Hinterland papers.           studio green screen for future video
                                      Citizenship ceremony delivered in May        Continue to supplement state               production.
                                       21. Next one delayed until August due         messaging on COVID and
                                       to COVID restrictions.                        vaccination program.
                                      Arranged media events to publicise
                                       new MOU with USC and YouTurn
                                       Work for Queensland project.
                                      Sod turning event conducted for
                                       Hinterland Adventure Playground and
                                       also Peregian Beach Community
                                       House.
                                      Continuing to arrange ongoing publicity
                                       for Work4Qld and Unite and Recover
                                       projects.
Customer Service
Recruitment and Training              Successful on-boarding of 4 new              Recruit PPT CSO and Casual CSO           On-boarding and training of new
                                       casual customer service officers.             positions filling vacancies due to        recruits.
                                      Support opportunities with Respite            successful internal applications.
                                       Centre, Accounts Payable and                 Continue to develop and grow acting
                                       Planning.                                     team leaders and liaison officer.
                                      Local Laws and Waste trucks ‘ride            Train additional CSO’s on counter
                                       along’.                                       functions.
                                      Armed hold up and Disgruntled                Advertise for parental leave
                                       customer training.                            secondment.
                                      OH&S training for nominated CSO.

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