RFI - Operational Management Plan

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23 Bottlebrush Avenue, Noosa




1. Introduction

This Operational Management Plan (OMP) outlines the day-to-day management procedures for the
purpose-built rooming accommodation located at 23 Bottlebrush Avenue, Noosa QLD 4567. The intent of
the OMP is to ensure that the premises operate in a manner that maintains a high standard of amenity for
residents and surrounding neighbours, and that the property is managed responsibly in accordance with
relevant planning approvals and the Rooming Accommodation provisions of the Residential Tenancies and
Rooming Accommodation Act 2008 (Qld).

2. Overview of the Development

 Site Address                            23 Bottlebrush Avenue, Noosa Q 4567

 Real Property Description               Lot 140 on RP88934

 Use                                     Rooming Accommodation

 Total Residents                         Sixteen (16) residents
                                         Purpose-built, single structure with individual rooms, communal
 Building Configuration
                                         kitchen, laundry and internal and external common areas.
                                         Each resident will hold an individual rooming accommodation
 Tenancy Arrangement
                                         agreement.
                                         Managed by the property owner or an appointed property manager
 Management
                                         (real estate agent). No on-site manager is proposed.

3. Management Objectives

The management objectives are to:

     ▪    Provide safe, secure, and well-maintained accommodation for all residents.

     ▪    Ensure the ongoing amenity of the local area is preserved.

     ▪    Maintain positive relationships with neighbours and Council.

     ▪    Establish clear expectations and procedures for tenant behaviour, maintenance, and safety.

4. Management Structure

 Owner / Managing Agent                  To be confirmed prior to occupation
                                         Displayed prominently within the entry area for tenants and
 Contact Details
                                         neighbours to contact in case of emergency or complaints.
                                         The managing agent or owner will be contactable 24/7 via a
 Availability                            dedicated phone number and email for emergencies or urgent
                                         issues.




©Town Planning Alliance Pty Ltd | 2025                                                                     2

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5. Tenant Selection and Induction

Tenants will be required to complete an application and reference check prior to acceptance.
Preference will be given to tenants who demonstrate suitability for shared living arrangements.
On commencement of tenancy, residents will be provided with:

     ▪    A copy of house rules and the OMP summary;

     ▪    Emergency contact information; and

     ▪    Details on waste disposal, parking, and maintenance reporting.

6. House Rules and Conduct

House rules will apply to all residents and cover the following:

     ▪    Respectful behaviour towards other residents and neighbours.

     ▪    No excessive noise, parties, or nuisance behaviour.

     ▪    Communal areas must be kept clean and tidy after use.

     ▪    Smoking only in designated outdoor areas.

     ▪    No subletting of rooms.

     ▪    Compliance with local laws and property safety regulations.

Breaches of the house rules will be addressed in accordance with the Residential Tenancies and Rooming
Accommodation Act, including warnings or termination of the tenancy where required.

7. Maintenance and Cleaning

A regular maintenance schedule will be implemented to ensure the building, garden, and communal areas
remain in good condition. Communal areas (kitchen, laundry, hallways, outdoor areas) will be cleaned weekly
by a professional cleaner. Tenants will be responsible for maintaining cleanliness of their private rooms.
Maintenance issues will be reported through the managing agent and rectified promptly.

8. Waste Management

Sufficient waste and recycling bins will be provided in accordance with Noosa Council requirements. Waste
collection will occur via Council’s kerbside service. The building manager will place bins out for collection and
return them promptly after servicing. House rules will require all waste to be bagged and placed in
appropriate bins to prevent odours and vermin.

9. Parking and Transport

On-site car parking spaces will be managed to ensure fair use among residents. Bicycle parking will be
provided to encourage alternative transport modes. Residents will be informed of available public transport
services in the area.


©Town Planning Alliance Pty Ltd | 2025                                                                              3

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23 Bottlebrush Avenue, Noosa




10. Security and Safety

     ▪    Each room will be fitted with a lockable door.

     ▪    External areas will be well lit for safety.

     ▪    CCTV may be installed in common external areas if required for security.

     ▪    Fire safety systems will be installed and maintained in accordance with the Building Code of
          Australia and Queensland Fire and Emergency Services (QFES) requirements.

11. Noise and Amenity Management

Residents will be required to observe quiet hours between 10:00 pm and 7:00 am. Any noise complaints will
be investigated promptly by the managing agent. Persistent offenders may be issued a notice to leave in
accordance with the relevant tenancy legislation.

12. Emergency Management

     ▪    Emergency procedures and contact numbers (police, fire, ambulance, managing agent) will be
          displayed in communal areas.

     ▪    Fire evacuation routes and assembly points will be clearly signposted.

     ▪    Smoke alarms and fire safety equipment will be regularly tested and maintained.

13. Complaints Handling

Complaints may be made directly to the managing agent or owner. All complaints will be logged, investigated,
and resolved promptly. Records of complaints and responses will be retained for Council review if requested.

14. Review and Compliance

The OMP will be reviewed annually to ensure it remains current and effective. Any significant amendments
will be provided to Council if requested as part of ongoing compliance monitoring.

15. Legislative Basis for House Rules

Sections 266–268, 275, and 276 of the Residential Tenancies and Rooming Accommodation Act 2008
outline requirements for house rules within rooming accommodation. House rules are made about the use,
enjoyment, control, or management of the accommodation and form part of the resident’s agreement. A copy
of the house rules must be provided to residents when the agreement is signed, and a full list must be
displayed in a common area where residents are likely to see it (e.g. on a noticeboard). If a resident breaches
a house rule, they are also in breach of their rooming accommodation agreement.

There are two types of house rules:

   1.     Prescribed rules – these apply to all rooming accommodation in Queensland.

   2.     Rules made by the provider – these are additional rules specific to the premises.




©Town Planning Alliance Pty Ltd | 2025                                                                            4

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15.1.1 Prescribed rules

   ▪     Resident and guest behaviour:
         The resident and their guests must not interfere with the reasonable peace, comfort, and privacy of
         other residents.

   ▪     Maintenance of rooms:
         The resident must maintain their room in a way that does not interfere with the reasonable comfort
         of other residents and must keep the room free from fire and health hazards. The resident must not
         intentionally or recklessly damage or destroy any part of their room or facility.

   ▪     Common areas:
         Common areas (such as television rooms, bathrooms, kitchens, hallways, or yards) must be kept safe,
         clean, and in good repair. Residents and their guests must leave common areas neat, clean, and tidy
         after use.

   ▪     Guests:
         Residents must ensure their guests are aware of and comply with house rules.

   ▪     Access to resident’s room:
         The provider must take reasonable steps to ensure residents’ quiet enjoyment of their rooms and
         comply with rules regarding lawful entry.

   ▪     Door locks and keys:
         Residents must not tamper with or change a door lock, nor make copies of keys without permission.

   ▪     Animals:
         Residents must not keep animals on the premises unless permitted by the provider.




©Town Planning Alliance Pty Ltd | 2025                                                                         5