RFI - Operational Management Plan

23 Bottlebrush Avenue, Noosa




10. Security and Safety

     ▪    Each room will be fitted with a lockable door.

     ▪    External areas will be well lit for safety.

     ▪    CCTV may be installed in common external areas if required for security.

     ▪    Fire safety systems will be installed and maintained in accordance with the Building Code of
          Australia and Queensland Fire and Emergency Services (QFES) requirements.

11. Noise and Amenity Management

Residents will be required to observe quiet hours between 10:00 pm and 7:00 am. Any noise complaints will
be investigated promptly by the managing agent. Persistent offenders may be issued a notice to leave in
accordance with the relevant tenancy legislation.

12. Emergency Management

     ▪    Emergency procedures and contact numbers (police, fire, ambulance, managing agent) will be
          displayed in communal areas.

     ▪    Fire evacuation routes and assembly points will be clearly signposted.

     ▪    Smoke alarms and fire safety equipment will be regularly tested and maintained.

13. Complaints Handling

Complaints may be made directly to the managing agent or owner. All complaints will be logged, investigated,
and resolved promptly. Records of complaints and responses will be retained for Council review if requested.

14. Review and Compliance

The OMP will be reviewed annually to ensure it remains current and effective. Any significant amendments
will be provided to Council if requested as part of ongoing compliance monitoring.

15. Legislative Basis for House Rules

Sections 266–268, 275, and 276 of the Residential Tenancies and Rooming Accommodation Act 2008
outline requirements for house rules within rooming accommodation. House rules are made about the use,
enjoyment, control, or management of the accommodation and form part of the resident’s agreement. A copy
of the house rules must be provided to residents when the agreement is signed, and a full list must be
displayed in a common area where residents are likely to see it (e.g. on a noticeboard). If a resident breaches
a house rule, they are also in breach of their rooming accommodation agreement.

There are two types of house rules:

   1.     Prescribed rules – these apply to all rooming accommodation in Queensland.

   2.     Rules made by the provider – these are additional rules specific to the premises.




©Town Planning Alliance Pty Ltd | 2025                                                                            4