Meeting papers

 SERVICE AREA – AGED AND DISABILITY SUPPORT (NOOSA SENIORS)

 Summary

Objective: provision of quality community care and support services for seniors in the Noosa Shire to enable them to
maintain their independence and remain living in their home.

Activities: The activities include:daily respite, centre-based and community social and well-being activities, home based
care, home maintenance and improvements, and transportation to medical appointments.

 Delivery Framework             Details
 Corporate Plan Theme           Liveability and Future
 Responsibility                 Community Connection
 (Branch Level)
 Legislative Responsibility     Obligation to utilise funding in accordance with Federal and State Government
                                requirements.
 Service Delivery Model         The services are provided internally and funded through Federal and State
                                Government sources along with fee based services.


 Service Inputs                      Details
 (Resources to Deliver Service)
 Physical Assets/Infrastructure      Noosa Seniors buildings – 11 Wallace Drive Noosaville QLD 4566
 Software & Systems                  TurnPoint software (scheduling and care management system)
                                     TechnologyOne ERP
                                     Social media: Facebook and Instagram
 Budget Cost Centres                 Respite Centre (2509)
                                     Commonwealth Home Support Program (2516)
                                     Home Assist Secure Program (2518)
 FTE                                 19.07 FTE
 Other Key Metrics                   •    Registered clients
                                     •    Cost per service output
                                     •    Hours of service provided
                                     •    Appointments for each service output
                                     •    Regulatory and compliance reporting of service outputs for funding
                                          acquittal.
                                     •    Customer satisfaction


 Service Outputs - Performance Measures
 Type                       Measure                            Target                 Methodology / Calculation
 Efficiency                 • Allied Health and                $124.20                Calculated annually and
                               Therapy Services                                       provided by Department of
                            • Centre based respite             $51.75                 Health and Aged Care based
                            • Personal care                    $67.28                 on previous year’s funding
                            • Transport                        $20.68                 and outputs with 3.5%
                            • Domestic assistance              $66.24                 annual indexation.
                            • Flexible respite                 $72.77
                            • Goods, equipment and             $110.23
                               assistive technology
                            • Home maintenance                 $81.50
                            • Social support- group            $26.91
                            • Social support -                 $62.88
                               individual



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