Meeting papers

 SERVICE AREA – TRAFFIC AND TRANSPORT (NOOSA NORTH SHORE
 FERRY)

 Summary

Objective: Provision of an efficient and safe transport network as well as provide facilities, programs and advocacy
supporting public transport.

Activities: The activities include contract management and administration of the cross river ferry providing vehicular
and pedestrian access to the Noosa North Shore for residents and visitors.


 Delivery Framework             Details
 Corporate Plan Theme
 Responsibility                 Property
 (Branch Level)
 Legislative Responsibility     Local Government Act 2009 – Section 80B

                                A local government has the exclusive right to provide (and to lease) a ferry service
                                across a watercourse if the land that forms both banks of the watercourse is in its local
                                government area.
 Service Delivery Model         Internally managed contract – externally delivered



 Service Inputs             Details
 (Resources to Deliver
 Service)
 Physical                   Noosa North Shore Ferry
 Assets/Infrastructure
 Software & Systems
 Budget Cost Centres        Commercial Properties (1510)
                            Management Property & Facilities (1500)
 FTE                        Part of Property Officer and Advisor role – Contract Management
 Other Key Metrics           River crossings



 Service Outputs - Performance Measures
 Type                           Measure                          Target                  Methodology / Calculation
 Efficiency                     Cost per vehicle crossing                                Calculated annually
 Effectiveness                  Continuous operation as per      100%                    Contractor monthly reporting
                                timetable – as stated in the                             to include outages, duration
                                contract                                                 and cause
                                2 ferries in operation where     100%                    Contractor monthly reporting
                                more than 20 vehicles are                                to include duration 2 ferries
                                queued                                                   have been operating


 Service Outputs – Detailed Activity Listing
                              Activity                                                 Service Level/Standard
 Contract management & administration
 [Activities include tender request & evaluation and contract management and administration]
 Availability             Operates 365 days of the year with a service approx. every 10 minutes between the
                          following hours:
                          Friday & Saturday                                  5:30 am to 12:20 am
                          Sunday to Thursday                                 5:30 am to 10:20 pm


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