Meeting papers

Service Outputs – Detailed Activity Listing
                             Activity                                            Service Level/Standard
Cyclic Inspections     WHS Inspections                                      Annual

Scheduled work         Tender recall                                        Every 10 to 15 years

                       Note: New tender commencing 1 July 2024.
                       Financial audit (spot check – additional to formal   Annual
                       audit process)
                       Independent accredited marine surveyor               Every 2 years
                       inspection (by contractor)
Contract management & administration
[Activities include tender request & evaluation and contract management and administration]
Reactive work            Complaints regarding the service                 No defined service level – generally
[customer requests]                                                       dealt with in 10 business days
                                                                          depending on complexity.




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