Meeting papers

Service Outputs – Detailed Activity Listing
                               Activity                                                 Service Level/Standard
                         Contract operational / toolbox meetings                   Weekly

                         Contract management meetings & reporting                  Monthly

                         Contractor payments (checking & authorisation)            Monthly

Reactive work            Complaints/compliments re contractor or contract          3 business days
                         related issues (noise/damage to property etc.)
                         Conditioning large Development Approvals for              As required in accordance with
                         Waste Infrastructure & Service requirements               development assessment
                                                                                   statutory time frames
                         DAP agenda review                                         Weekly

                         Site meetings to resolve waste service issues             No designated service level –
                         (contractor/council)                                      issues generally resolved within 3
                                                                                   business days (varies depending
                                                                                   on complexity of issue)
Waste Collection Operations
[Provision of bins and collection of solid waste by specialist vehicles and transport to landfill and liquid waste to
sewage treatment plants – as scheduled and on-call]
Availability             Solid waste collection service is conducted every day of the week including public
                         holidays (based on a roster for locations and type of collection (general waste,
                         recyclables and green waste).
                         Emergent waste matters - on call
Scheduled work           General waste collection – domestic                      Weekly
                         General waste collection – commercial                    Range daily to weekly –
                                                                                  depending on specific business
                                                                                  needs.
                         Recycling – cardboard only – bulk bins                   Weekly / Fortnightly / Monthly
                         Recyclables and green waste collection - domestic        Fortnightly

                         Recyclables and green waste collection -                  Range daily to weekly –
                         commercial                                                depending on specific business
                                                                                   needs.
                         Street bins collection (frequency depends on              Range from daily in low season to
                         location/level of use)                                    3 times a day in peak periods.

                         Construction and maintenance of
                            • public place bin enclosures                          As required or upon complaint –
                            • large bin storage areas - Hastings St,               no defined service level.
                                Peregian Beach, Noosa North Shore
                         Washing/cleaning street bins                              High Profile Areas – Fortnightly
                                                                                   Other areas – Quarterly or ad hoc
                                                                                   on complaint basis
                         Transfer Station Bulk Bin Servicing                       Range from daily at Eumundi Rd
                                                                                   and approx. twice weekly at
                                                                                   Pomona and Cooroy scheduled
                                                                                   cardboard service from transfer
                                                                                   stations

                         Illegal Dumping surveillance and equipment                Scheduled
                         maintenance
                         Kerbside bulk waste collection                            Annual (or as determined by
                                                                                   Council resolution)
Reactive work            Issue                                                     Target for completion
[customer requests]      Missed service (includes solid & liquid wastes)           3 business days

                         New/damaged/stolen bins                                   7 business days
                         Illegal dumping/littering (Works and Waste)               5 business days
                         Dog bag dispenser (new)                                   5 business days
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