Meeting papers

 SERVICE AREA – WASTE & RESOURCE MANAGEMENT (WASTE
 COLLECTION)

 Summary

Objective: Collection, transport and disposal of solid & liquid wastes.


Activities: The activities include contract management for collection of general waste, recyclables and green waste
from commercial and domestic premises, special events, bulk kerbside collection, holding tank effluent; as well as
investigating and responding to illegal dumping & littering issues.
.

 Delivery Framework             Details
 Corporate Plan Theme           Theme 5: Excellence
 Responsibility                 Waste
 (Branch Level)
 Legislative Responsibility     Waste Reduction & Recycling Act 2011
 Service Delivery Model         Collection services are exclusively provided by contracts with internal resources
                                providing contract management and administration and related waste
                                management activities.


 Service Inputs                      Details
 (Resources to Deliver Service)
 Physical Assets/Infrastructure      Contractor assets, Depo, weighbridge and landfill.
 Software & Systems                  Clearweigh
 Budget Cost Centres                 Waste Collection (1903)
                                     Waste Holding Tanks - liquid waste (1909)
 FTE                                 2.0 (Waste Collections Officer & Illegal Dumping Officer)
 Other Key Metrics                   Bin services per month
                                     Properties serviced septic pump out
                                     Illegal dumping
                                     Request management


 Service Outputs - Performance Measures
 Type                       Measure                            Target                Methodology / Calculation
 Efficiency                 Cost per bin collection            Cost to rate payer    Six monthly rates revenue
                            service or bin lift                kept to a minimum.
 Effectiveness              Tonnes of rubbish dumped           TBD                   Annual
                            illegally
                            Community satisfaction             Optimum rating: 5     Community satisfaction
                            survey                             Improvement from      mean performance rating
                            Theme: Basic Services &
                            Infrastructure                     previous rating
                            Function: Waste
                            Management                         2019 4.08
                                                               2021 4.03


 Service Outputs – Detailed Activity Listing
                                Activity                                             Service Level/Standard
 Waste contract management & administration
 [Development, evaluation & award of the major waste collection contract which includes landfill operations]
 Scheduled activities   Contract development, re-tender, evaluation and       Every 7-10 years
                        award (solid waste)
                                                                                                            165 of 173
                                                                                                          Page 369 of 392