2021-05-11 Services & Organisation Committee Meeting Agenda

SERVICES & ORGANISATION COMMITTEE MEETING AGENDA                                                                                                  11 MAY 2021


BRANCH ACTIVITIES               RECENT ACHIEVEMENTS                         CURRENT PRIORITIES                            THE NEXT QUARTER
                                   Co-ordinated and delivered official        Continue to produce monthly Your             Investigating options to install a studio
                                    opening of the Orealla Crescent             Noosa double page edition in Noosa            green screen for future video
                                    Bridge.                                     Today.                                        production.
                                   Sod       turning  arranged      to                                                      Working with Infrastructure Services
                                    commemorate start of the Community                                                        to coordinate media and community
                                    House at Peregian Beach.                                                                  messaging for Hinterland Adventure
                                   Arranged ongoing publicity for                                                            Playground
                                    Work4Qld and Unite and Recover
                                    projects.

Customer Service
Recruitment and Training         4 new casuals CSO’s recruited, on-           Continued monitoring and buddy               Backfill Parental     leave and
                                  boarding training completed.                  training of 4 new casual CSO’s as             secondment positions.
                                 1 part-time CSO seconded to IS,               competency improves.                         Rates training pending budget
                                  position not backfilled due to no end        Secondment opportunities for CSO to           changes.
                                  date of secondment clarified.                 Respite Centre.
                                 Continued development of officers to         Local Laws and Waste trucks ‘ride
                                  support CSTL position for purpose of          along’.
                                  backfilling leave and peak periods.          Armed hold up and Disgruntled
                                                                                customer training.
                                                                               OH&S training for nominated CSO.
Review of Branch Policies and      Updated Customer Service Cash               Pending Hybrid WFH organisational           Review council FY procedure
Procedures                          Handling Policy.                             guidelines, ensure current CS policies       changes specifically rates ahead of
                                                                                 and process align.                           issue date.
                                                                                Review BCP and update as required.          Review and document procedure for
                                                                                Review CS security policies and              granting new CSOs access to CS
                                                                                 procedures pending security working          based systems.
                                                                                 group recommendations.
Continual CS intranet (iP@N)       Review of iP@N pages relating to            Review of iP@N pages relating to            Review of Building & Plumbing, Asset
improvements                        Procurement,     Fleet,   Emergency          Rates, Disaster, Local Law, Waste            Management, Environmental Health
                                    Procedures,               Community          and Property.                                and Civil Ops. pages.
                                    Development, Community Facilities,          Update all pages within the above           Update all pages within the above
                                    Libraries & Galleries, and Economic          review to the new format/layout incl.        review to the new format/layout which
                                    Development.                                 procedural     pages,     which   use        uses Accordions to make pages more
                                   Update all pages within the above            Accordions to make pages more user           user friendly
                                    review to the new format/layout which        friendly.                                   Finalise the Departmental Staff
                                    uses Accordions to make pages more          Prepare all iP@N pages for new               Listing page which provides staff
                                    user friendly.                               financial year (links to updated Fees        names and duties within all

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